Our Client New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role...
Our Client
New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide.
We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.
What's your Mission?
New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide.
We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.
What's your Mission?
- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
- Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
- Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
- Product expertise: Develop a deep understanding of our client's products and services.
- Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.
- Advanced English Proficiency: Excellent written and spoken English communication.
- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
- Start Date: October/November 2025
- Hours: 20hrs per week
- Work Schedule: Monday to Sunday rotative schedule between 10:00 pm & 3:00 am
- Salary: €9,259 gross per year
- Holidays: 24 calendar days (pro-rata)
- Work Model: Office-based
- Training: 2 weeks of office-based training, Monday to Friday from 3:00 pm to 10:00 pm
- Office Location: Barcelona (La Sagrera)
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
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