Do your skills and experience not precisely match the requirements? MSF-OCBA is an organization committed to promoting diversity and equity by providing equal access to professional opportunities. We understand that women, people of colour, indigenous individuals, members of the LGTBI+ community, and other underrepresented groups often hesitate to apply for employment if they don´t meet all the requirements. At MSF-OCBA, we strive to create a diverse, inclusive, and genuine workplace. Therefore, if you´re interested in this position but your experience doesn´t align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions.

GENERAL CONTEXT OF THE POSITION
Médecins Sans Frontières (MSF) is an international independent medical humanitarian action-driven organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. The MSF movement is built around six operational directorates supported by MSF’s 21 sections, 24 associations and other offices together worldwide.

Tembo is a learner-centered space that provides impactful and efficient digital learning and development opportunities, adapted for Global MSF Workforce to better contribute to MSF social mission — and aligned with MSF’s learning and organizational strategies.

Tembo is a personal and organizational digital learning & development ecosystem used across MSF. It provides a space for all Global MSF workforce to learn, develop themselves and share knowledge to improve the quality of our medical operations and our social mission. Tembo supports mutualization, interoperability and improved efficiency across the organization.

PLACEMENT WITHIN THE ORGANIZATION
• Reports to: Tembo LMS Technical Referent.
• Works in strict collaboration with: Tembo IT Team, Tembo teams, Projects & IT OCBA, and Learning Teams across the movement.

GENERAL OBJECTIVE
The Tembo IT Systems Officer is responsible for the day-to-day administration, monitoring, and technical support of the Tembo platform and its integrations, ensuring system stability, user assistance, and compliance with standards. The role executes advanced technical tasks and conducts analysis, providing recommendations to the Tembo LMS Technical Referent. Additionally, the position contributes to continuous improvement and implementation of IT best practices, under the guidance of the LMS Technical Referent.

• University degree in Computer Science, Information Technology, or related field, or equivalent technical certification.
• 2 years of professional experience in IT systems administration, ideally with Learning Management Systems (Totara, Moodle, Cornerstone) or similar platforms.
• Experience in system monitoring, configuration, troubleshooting, and advanced user support.
• Familiarity with data protection principles (e.g., GDPR) is a plus.
• Basic knowledge of scripting or programming (e.g., PHP, HTML/CSS, SQL) is desirable.
• Familiarity with eLearning standards (e.g., SCORM, H5P) is a plus.
• Basic knowledge of authentication protocols (e.g., SSO, LDAP) or UX/UI is a plus.
• Good communication skills and ability to work with non-technical team members.
• Proficiency in Microsoft Office or similar tools.
• Team-oriented with a willingness to learn and adapt.
• Languages: English mandatory. Other languages (Spanish, French, Arabic) are a plus.