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0Operational Performance Analyst
27 mar.IAG Tech
Madrid, ES
Operational Performance Analyst
IAG Tech · Madrid, ES
Agile ITIL
Company Description
We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the GBS centralised model, driving efficiencies, automation and economies of scale.
IAG Tech’s vision is to increase shareholder value, accelerate business performance, delight customers, enable employees, and protect our business through the innovative and agile use of technology and data
Job Description
Supporting Infrastructure & Operations with all aspects of commercials and contractual
change.
- Ensure that all applicable vendor services being delivered into IAG are aligned to agreed
Performance Reviews upon agreed reporting focussing on SLA’s & KPI’s.
- Ensure services delivered are aligned to industry best practice and drive value.
- Ensuring that vendors are being paid on time for services consumed by IAG Tech.
- Delivering factual data insights to the relevant Tower on contracted data and financial spend
- Update and manage contract inventory and all contract renewals.
- Ensure that contracts and agreements are maintained in the appropriate systems so that
- Produce high quality documentation and reports.
- Support continual service improvement across Vendor Management by identifying areas for improvement and assisting with the update or creation of required documentation.
- Assist with internal and external audits as required.
- Ensure all vendors have Purchase Orders raised and authorised before delivering services and advise non-compliance to Vendor Manager.
- Ensure all vendors are paid on time for services delivered.
- Challenge the IAG Tech Tower to ensure that services have been received before
- Qualify the monthly data from vendor reviews and ensure alignment to internal IAG
- Drive transparency of commercial data across all the vendors within the Tower.
- Build consumption-based data models to simplify internal financial billing.
- Deliver on a number of projects, the breadth and complexity of which will vary depending on experience.
Qualifications
- Educated to degree level or equivalent experience
- ITIL awareness and/or certification
- Excellent analytical skills, confident in identifying, questioning and suggesting improvements to current working methods and processes where necessary for the benefit of IAG Tech.
- Good attention to detail with organisational and process design skills.
- Forming strong stakeholder relationships, with a proven ability of influencing and persuading internally and externally
- Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions
- Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a valueadded service to business customers.
- Extracting requirements from business stakeholders and documenting them in a succinct manner
- Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives
- Embracing and managing both business and IT change as necessary to help shape future direction
- Ability to work under pressure
- Identifies and contributes to the continual improvement of analysis capability across the organisation.
- Fluent written and spoken in English and Spanish.
Benefits
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses
Diversity and Inclusion
IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.
We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.
We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.
As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.
Performance Manager
26 mar.MIO Group
Performance Manager
MIO Group · Madrid, ES
Teletrabajo Google Analytics
Sobre Miogroup
MioGroup es una consultora estratégica experta en la integración de servicios de marketing y transformación digital, orientada a aportar un impacto medible en la cuenta de resultados de nuestros clientes, mediante el uso de la tecnología.
¿Quieres saber más de nosotros? Esta es nuestra web 👇
https://mio.es/
Beneficios de formar parte de Miogroup
- Estabilidad, ¡Buscamos relaciones a largo plazo!
- Conciliación: Somos conscientes que uno de las principales preocupaciones de todos los miowers es la conciliación, por ello tenemos horario flexible de entrada y salida, todos los viernes jornada intensiva, horario de verano en julio y agosto y una bolsa de días al mes para elegir teletrabajo.
- Formación: Todos los viernes tenemos una sesión de formación de este modo todos tenemos posibilidades de seguir aprendiendo!
- Posibilidad de crecimiento y desarrollo profesional internamente.
¿Cuál sería tu misión?
- Definición estrategias 360 (on/off) en base a los objetivos de campaña y de negocio de los clientes
- Seguimiento y control de los resultados de las campañas
- Coordinación de los planes de acción en los proyectos
- Acompañamiento del equipo en cliente (reuniones, estatus, presentaciones, etc...) siempre que sea necesario
- Liderar las propuestas de nuevo negocio con apoyo de los managers
¿Qué conocimientos serán necesarios?
- Conocimiento 360 de los medios, tanto digitales como tradicionales
- Conocimiento del funcionamiento de las plataformas publicitarias (se valorará positivamente la experiencia previa gestionando directamente campañas en Facebook, Google, DV360, etc...
- Conocimiento y manejo de herramientas de medición (Google Analytics, Adservers, etc...)
- Capacidad analítica (tendrá que analizar los datos de manera global y viendo diferentes fuentes de datos, plataformas publicitarias, Adserver, GA, datos de negocio del cliente, etc...)
- Claro enfoque a negocio más allá de las campañas
- Capacidad de interlocución con cliente y para poder presentar/defender estrategias
- Enfoque a performance
- Tener mínimo 10 años de experiencia en el sector