We are looking for a passionate Visual Designer with a lot of empathy towards customers. Your work will mainly focus on designing visual assets that help our users understand their rights and show them that AirHelp is the best partner to help them to...
We are looking for a passionate Visual Designer with a lot of empathy towards customers. Your work will mainly focus on designing visual assets that help our users understand their rights and show them that AirHelp is the best partner to help them to get their rightful compensation from airlines.

For us, it’s not about the number of years of experience that you have — what’s important is how good you are and if you have the chops to prove it with your work. So feel free to apply whether you are a talented young designer or a design veteran.

What you’ll do:
  • Design creative ads across Paid channels for different markets around the globe. We always look into the data and love to experiment, so you will be able to have a lot of creative freedom here!
  • Design emails for our CRM channel. You will be able to have creative fun with periodical campaigns and be more focused on data and optimisation design for automatic emails that are sent out every day.
  • Develop our brand style guide. We did a global re-rebranding last year, and there are still some visual fields of branding to be worked on like templates, photography, iconography, etc.
  • From time to time, you will have to support other teams internally with designing visual assets like posters, infographics, brochures, swag items, or fair booths.
  • If you’re into sharing your knowledge you will be able to host a design workshop with colleagues and teach them how to use design principles.

Ideally, you’ll bring with you:
  • Proven experience in designing paid ads that convert.
  • Experience with designing emails for CRM channels.
  • Experience in building and using style guides and design systems.
  • Nice to have: designing creatives for differents/cultures markets (working with a copy provided in multiple languages)
  • Nice to have: video editing and animation skills.

Make a real impact on travel

At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights. We educate travelers around the world and help them get the compensation they deserve. We're a global, diverse team that helps make air travel better for all. To date, AirHelp has helped more than 16 million people and is available worldwide. We are proud of our high customer satisfaction levels reported on Trustpilot.

Perks and benefits:
  • Internal training programs and knowledge-sharing events.
  • Personalized progression plan.
  • Language classes.
  • Lunch subsidy.
  • Team days.
  • Life insurance.
  • Gym membership, Childcare or Public transportation subsidy.
  • MacBook Pro.

Next steps
  • Video call with the Recruiter.
  • Interview with our Director of Design (introduction to the role, responsibilities, and expectations).
  • Interview with stakeholders (this is when you present your work to the people you will be working with).
  • Personality Profile test (10 min online).
  • Design task (this is optional, and will take place only when we will have to assess some areas of experience that we are not sure about).

AirHelp is, always has been, and always will be an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all.

Learn More About Us At

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