To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required
Main Responsibilities
- Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
- Where applicable ensure Data Management is performed accurately and on time
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
- Working knowledge of systems and tools to perform daily tasks
- Ability to recognize and deal appropriately with sensitive and confidential information
- Successful completion of all learning objectives
- All system issues/defects are reported correctly, and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Time Recording to be completed accurately and on time
- NGA Security Standards are understood and adhered to
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all NGA HR announcements
- Participates in projects as needed and assigned
Professional / Job Experience
- Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- High School diploma or equivalent
- Experience in customer service or working with HR and payroll data
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