This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.

As a Central Operations Area Manager, you will lead a team of Logistics Associates to drive performance on day to day operations and projects for EU CO. Your role will be to focus on key KPIs in terms of forecast accuracy and process adherance/improvement playing a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team. You will be responsible for executing daily team 1:1s and be accountable of daily metrics. You will be accountable for driving program scoping, roll out and compliance/monitoring and stakeholder experience. In addition, you will be instrumental in developing best practices and standard work for the network. You will ensure that targets and service deadlines are met.


You will play a proactive role in written and verbal communication with various departments, as you maintain Amazon’s exceptionally high levels of service, both for our customers and suppliers, facilitating the flow of information between different stakeholders and resolving any potential issues that impact business continuity. We need you to step back at strategic intervals to take in the bigger picture and to be comfortable conducting research into process improvement initiatives and taking real-time decisions. You will also maintain and report up to date and accurate statistics, management reports and analysis.

Responsibilities:
- Responsible for last-mile customer experience, last-mile cost
- Use data-driven decision making to achieve daily operational excellence.
- Make decisions and execute in a fast-paced environment.
- Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes
- Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes
- Serve as a problem solver and primary escalation point for the team of associates
- Maintain a full understanding of workflow and daily metrics goals
- Review and update SOPs as required
- Ensure work areas remain clean and are properly equipped
- Identify and address safety hazards within the work area, and participate in safety initiatives
- Provide vacation coverage for Area Managers
- Provide direction to the team of associates utilizing independent judgment
- Ensure successful performance in your business area through tracking and reporting metrics


BASIC QUALIFICATIONS

- Bachelor’s Degree, and/or prior Amazon experience.
- Experience with planning, standard work practices, and performance metrics.
- Strong logical thinking, analytical skills, and problem solving skills.
- Candidates must be flexible to work a variety of hours as business demands such as weekends and public holidays
- Intermediate working knowledge of Excel
- Ability to communicate effectively (written and verbal) across various levels of an organization.
- Fluent in oral and written communication in English
- Organization and time management skills.
- Good teamwork mentality: able to build trustworthy and supportive working relationships.


PREFERRED QUALIFICATIONS


- Experience taking part in a kaizen or Shingi event in a similar environment.
- Demonstrates problem-solving and analytical skills.
- Ability to communicate effectively (written and verbal) across various levels of an organization.
- History of meeting/exceeding departmental goals.
- Experience leading teams.
- Capable of providing direction to team members using independent judgment.
- Organization and time management skills.
- You are leader and exhibit that every day.
- You can make decisions and execute in a fast-paced environment.
- You don’t hesitate to use data in difficult conversations.
- You enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve.
- You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results.
- You like adventures and taking risks.
- Strong computer skills using a transportation management system as well as Microsoft Office products.
- Good teamwork mentality: able to build trustworthy and supportive working relationships.
- Strong logical thinking, analytical skills, and problem solving skills.

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