Driver Support Lead - (Dutch+ English language skills). Location: Barcelona


Work schedule will be Mon-Fri 5 days per week in 8-hour rotating shifts patterns (AM) – 40hrs/week


Do you want to learn how the most complex last mile network is managed on a daily basis?

Our entire business is focused on delighting our customers. We strive to stay agile from the second an order is placed online and throughout the seamless coordination of that order behind the scenes. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for a creative Driver Support Lead that speaks French as native language with a passion for innovation, problem solving, and the ability to create world-class customer experiences. The ideal candidate will embrace and adopt our core Leadership Principles, lead with a passion for innovation, be able to communicate efficiently with internal and external stakeholder, have knack for problem solving, and is dedicated to creating world-class customer experiences.

Your responsibilities:
As a Driver Support Lead within the Central Operations team, your role will be to focus on last-mile operations, deal with Amazon internal and external stakeholders and drive actions to nail compliance. Your day-to-day tasks will impact millions of packages and end customers across EU, hence, attention to detail is paramount on this role.
As part of your role, you will be responsible for connecting with all EU country stakeholders and primarily focusing in the Dutch & Belgian network.
You will be accountable for cost, customer experience, and delivery service partner experience. In addition, you will be instrumental in developing best practices and standard work for the network and internally for the team. You will ensure that targets and service deadlines are met, according to regulatory requirements.
You will play a proactive role in written and verbal communication with various departments, as you maintain Amazon’s exceptionally high levels of service, both for our customers and suppliers, facilitating the flow of information between different stakeholders and resolving any potential issues that impact business continuity. We need you to step back at strategic intervals to take in the bigger picture and to be comfortable conducting research into process improvement initiatives and taking real-time decisions. You will also maintain and report up to date and accurate statistics, management reports and analysis.


BASIC QUALIFICATIONS

- You possess solid computer literacy skills, including the ability to understand and manage Excel data reports and performance metrics to drive business results.
- You have excellent written and verbal communication skills.
- Professional fluency in English and Dutch as native language.
- You are a solid team player and willing to roll-up your sleeves whenever needed.
- You are flexible and remain level-headed at all times, even in the face of unexpected or unplanned situations.
- Availability to adapt to a rotational shift pattern weekends included.


PREFERRED QUALIFICATIONS

- You’ve already gained solid experience in a Logistics or Transportation environment.
- Microsoft Excel Advanced skills.

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