Amazon's Ops Tech IT Services group is looking for best-in-class client-side support personnel to support the expansion of the Amazon RAD under Ops Tech IT You will provide quality technical support to internal customers through one or all available channels (phone, chat, in-person), meeting or exceeding their expectations at every opportunity.

The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.

- Provide remote support for desktops, laptops, printers, peripherals and other computer related devices
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
- Troubleshoot and resolve system hardware and software problems
- Participate in monitoring and maintenance of system key process improvements
- Creation/maintenance of user accounts


BASIC QUALIFICATIONS

Basic Qualifications
•Minimum of 2 years of tech support experience
•No Final Warnings (Attendance, Conduct, Security or Performance) during the prior past six months
•No Written Warnings (Conduct, Security or Performance) during the prior three months
•Demonstrated ability to troubleshoot Windows, MS Office, permissions, and networking issues
•Strong knowledge of Mobile Phones, VPN, Active Directory, and Exchange.
•Strong documentation and communication skills
•Dedication to and incredible aptitude for troubleshooting technical problems


PREFERRED QUALIFICATIONS


Preferred Qualifications:
Experience with Remedy
Linux and/or Mac experience
Associate’s degree in MIS, Computer Science, or related field
Prior experience in a Corporate HelpDesk environment

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