The goal of Amazon Logistics is to build a world class last mile delivery operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost effective way possible.


Central Operations (CO) refers to a new approach within Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes forecasting, route planning, demand scheduling and last mile delivery. We are looking for a Operations Manager with a track record of operational excellence to drive scalability, ensuring strong processes and culture are developed. This person will be able to lead a team that operates in areas of the business with a high degree of ambiguity that require a great deal of thought leadership. The role will provide opportunities to think big, develop original ideas, and partner with AMZL Planning, Transportation, Last Mile Tech, Operations and business expansion teams to develop a strategic approach to scale Central Operations.

As a EU CO Operations Manager, you will lead a team of Managers and Logistics Associates to drive performance on day to day operations and projects for EU CO. Your role will be to focus on key KPIs in terms of forecast accuracy and process adherance/improvement playing a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team.


This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.


You will be be accountable for daily, weekly and monthly KPIs and metrics. You will be responsible for driving program scoping, roll out and compliance/monitoring and stakeholder experience. In addition, you will be instrumental in developing best practices and standard work for the network.

You will play a proactive role in written and verbal communication with various departments, as you maintain Amazon’s exceptionally high levels of service, both for our customers and suppliers, facilitating the flow of information between different stakeholders and resolving any potential issues that impact business continuity. We need you to step back at strategic intervals to take in the bigger picture and to be comfortable conducting research into process improvement initiatives and taking real-time decisions. You will also maintain and report up to date and accurate statistics, management reports and analysis.


BASIC QUALIFICATIONS

· Experience with planning, standard work practices, and performance metrics.
· Strong logical thinking, analytical skills, and problem solving skills.
· Candidates must be flexible to work a variety of hours as business demands such as weekends and public holidays
· Intermediate working knowledge of Excel
· Experience leading teams.
· Capable of providing direction to team members using independent judgment.
· Ability to communicate effectively (written and verbal) across various levels of an organization.
· Fluent in oral and written communication in English
· Organization and time management skills.
· Good teamwork mentality: able to build trustworthy and supportive working relationships.


PREFERRED QUALIFICATIONS

· Associate’s or Bachelor’s Degree, and/or prior Amazon experience.
· Experience taking part in a kaizen or Shingi event in a similar environment.
· Demonstrates problem-solving and analytical skills.
· Ability to communicate effectively (written and verbal) across various levels of an organization.
· History of meeting/exceeding departmental goals.
· Organization and time management skills.
· You are leader and exhibit that every day.
· You can make decisions and execute in a fast-paced environment.
· You don’t hesitate to use data in difficult conversations.
· You enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve.
· You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results.
· You like adventures and taking risks.
· Strong computer skills using a transportation management system as well as Microsoft Office products.
· Good teamwork mentality: able to build trustworthy and supportive working relationships.
· Strong logical thinking, analytical skills, and problem solving skills.

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