Role: Senior HR Manager Spain, Amazon Logistics
Location:This role can be based in Catalonia (Barcelona or Tarragona), or Valencia
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.
The Amazon HR team is passionate about business partnering in its truest sense. Reporting to the HR Director, EU AMZL, you will play a critical role in developing and delivering the HR plan across a defined geographical area as well as leading Spain/Worldwide projects. You will work closely with the senior leadership teams and the wider HR team, utilising your excellent communication, coaching and influencing skills to drive employee engagement and manage change.
As the Senior HR Manager Spain you will partner the senior operational team in your region operating with high levels of autonomy. You will have exposure to many different aspects of the business and have the opportunity to work on national and international HR projects.
Whatever you focus on, it will all be aimed at delivering the highest quality service to our internal and external customers.
Business Area: Operations – Amazon Logistics
Operations is at the heart of the Amazon customer experience. Each action we undertake is completed on behalf of our customers because meeting and exceeding their expectations makes us feel good.
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.
The team consistently raises the bar in customer experience and drives lean thinking in operations, while implementing innovative delivery solutions.
The Senior HR Manager Spain works as part of the regional senior leadership team, developing and delivering the HR plans whilst ensuring, through a team of HR Business Partners and HR Assistants, the effective delivery of an excellent, customer-focussed HR service to the operations team. The Senior HR Manager Spain is an integral role in the Spain HR leadership team. Responsibilities include:
Recruitment and Selection
As an Amazon Leader you’ll be passionate about Hiring and Developing the Best – it’s one of our Leadership Principles. As our business continues to grow – so too do our opportunities! You’ll be involved in recruitment panels for Senior Leadership roles at both a Local and National level, identifying those who can become true Amazonian’s. You will also partner the Spain talent acquisition team, helping them to further develop the recruitment plan, the employer brand and constantly innovate to ensure the site remains an employer of choice in the local area.
Employee Relations & Engagement
Employee engagement is at the heart of everything we do. We care about our employees so that they can care about our customers. You will have Ownership for ensuring that fair, consistent and transparent employee relations processes are applied at the site, making it a great place to work. You will lead and partner projects to develop and implement employment policies and procedures Thinking Big about any international integration. You’ll Earn the Trust of Others by forming strong relationships in your region, allowing you to ‘monitor the pulse’ of employees and from there drive continuous improvement in engagement. Your expertise in the field will allow you to support and advise your team and your customers on complex ER cases, Insisting on the Highest Standards in case management.
Performance Management, Talent Management & Succession Planning
Our annual Leadership review ensures that the great people we employ are developed and grow within our business. You’ll be the Leader of Talent Development at your region, you’ll own the succession plan and utilise these tools and the information they generate to identify the leaders of the future – our business is continuing to grow and we want to develop our people internally. You will take on the role of a coach and will work closely with your Senior Leaders and the HR team, mentoring and supporting them in the fulfillment of their personal goals and those of their teams. Partnering with the Spain L&D team you will identify the learning interventions required for site Management team and participate in National L&D projects and initiatives.
As an experienced Senior Generalist, you’ll lead and inspire your team. Your open communication and credible decision making will help Deliver Results within the region at a fast pace, you’ll definitely be someone with a Bias for Action. Most importantly, you’ll be fair, pragmatic and commercial - someone who is proactive, who enjoys being visible and delivering tangible results to your customers and the business as a whole.
The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment.
Required qualifications and skills:
· Have significant HR experience at Head of HR level, ideally within a multi-site, high volume, fast paced and customer focussed environment
· Possess problem solving and analytical capability; experience of managing ambiguity and analysing HR metrics to find root causes and develop short, medium and long-term plans
· Have the ability to develop effective working relationships with employees at all levels including hourly paid, shop floor employees
· Have a proven hands-on attitude, be flexible and adaptable.
· Demonstrate the ability to motivate and influence others
· Possess strong change management, negotiation and influencing skills
· Have intellectual curiosity; bring valuable insight into the team / business
· Have led complex change management and/or led key HR project implementations
The successful candidate will:
· Speak English.
· Have proven experience in managing HR teams.
· Have availability to travel to support different sites accross the region
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