This role can be located in Paris or Cork or other EU locations including Barcelona, Berlin, Madrid, Milan.

The Deal Operations Specialist acts as the primary interface between Amazon and our business partners in the context of Deals and Coupons and as owner of Deals and Coupons operational tasks. The Deal Operations Specialist will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform and to the Deals and Coupons Account and Product Management team. Sha/he has an immediate, distinct effect on the experience of customers when purchasing Deals and Coupons on Amazon, making a strong record of customer focus a high standard for the role. A Deal Operations Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to SOPs and SLAs for the assigned tasks covering mass communication, contact handling, Deal/Coupons Quality monitoring and Deal uploads. The job might require very occasional shifts over the weekend or early/late shifts.

The ideal candidate should possess strong functional and communication skills. She/he should have the ability to deep dive and co-relate Promotions Team issues and AMs escalations to scale long term solutions, demonstrating a high level of ownership and contributing to enhance Customers and Selling Partners experience on Amazon.


BASIC QUALIFICATIONS

• Excellent written and oral communication in French and English
• Written and verbal proficiency in another European language is a plus
• Advanced Excel skills are essential to the role



PREFERRED QUALIFICATIONS

• Education: Bachelor Degree in any discipline with 0-4 years of experience preferred
• Extensive coding experience in Python or other commonly used programming languages (Java, JavaScript, etc.) preferred
• Process management experience preferred
• Qualtrics skills preferred
• Pardot Training preferred







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