Amazon Product Imaging builds the world’s best online shopping experience through photography, video, graphic design, and usability design enabling millions of customers to make more informed purchasing decisions. Imaging at Amazon is a large and...

Amazon Product Imaging builds the world’s best online shopping experience through photography, video, graphic design, and usability design enabling millions of customers to make more informed purchasing decisions. Imaging at Amazon is a large and fast-growing network of teams located throughout North America, Europe, and Asia, focusing on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We are continually innovating and setting new industry standards for showcasing 10s of millions of products across multiple global marketplaces. We are obsessed with innovating on behalf of our customers, and continually push beyond the boundaries of traditional e-commerce photography and videography.

If you thrive on managing creative operations that demand logistical and data analysis, planning and decision making ability in a fast-paced, constantly changing environment, come join our growing team!

Amazon is looking for an an entrepreneurial, customer obsessed, and highly motivated Flex Account Manager I to support Amazon Imaging Studios in helping grow their business. As a Flex Account Manager (AM) I, you will manage difficult account relationships and initiatives that might not have a defined direction. The Flex Studio AM is able to design short-term solutions and deliver with limited guidance. You may influence internal and external teams’ processes and plans and may impact multiple teams’ goals. You will execute at tactical level, learning to be strategic. You will manage meetings effectively, ensuring the right people are in the room. You will contact external partners to support with imaging solutions.


RESPONSIBILITIES
· Managing of account relationships and initiatives where business problem, account strategy or direction may not be defined.
· Help define the accounts' decisions and priorities with Amazon and use this knowledge to drive relevant activities (e.g. planning, execution, analysis, etc) that support achieving shared goals.
· Identify new opportunities for the accounts and/or for those that you do not own. Provide tailor recommendations to improve CX.
· Apply account management best practices and share knowledge within the team.
· Collecting and analyzing data and testing solutions for process improvements and new initiatives.
· Regularly reporting key productivity and quality metrics to stakeholders.
· Creating training and process documentation.



BASIC QUALIFICATIONS

· Professional experience in a high volume, high production operations environment
· Proficiency with Microsoft office
· Data Analysis (SQL/VBA)
· Excellent English proficiency (written and especially oral)
· Ability to work with wide range of people at all decision-making levels.
· Occasional travel may be required


PREFERRED QUALIFICATIONS

· Demonstrated ability to manage high volumes of workflow including prioritization, planning and task delegation under tight deadlines.
· 6 months to 2 years' experience.
· Proficiency using multiple platforms and software to create/measure productivity and other operational metrics.
· Experience identifying and implementing process improvements, preferably with LEAN or Six Sigma methodology.
· Obsession with delighting customers.
· Project management skills.
· Excellent analytical & problem solving skills.
· Ability to influence and build successful working relationships with a diverse set of partners.

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