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The Amazon Logistics EU Deliver Service Partners (DSP), Engagement and Escalations team owns all EU wide initiatives in Driver and DSP engagement and escalations. Our team provides the global Amazon Logistics community with the knowledge, the right...


The Amazon Logistics EU Deliver Service Partners (DSP), Engagement and Escalations team owns all EU wide initiatives in Driver and DSP engagement and escalations. Our team provides the global Amazon Logistics community with the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience.

The Investigator Manager will carry out critical driver incident investigations and establish, expand and standardize our team's internal investigation processes. The driver Incident Escalations process is to ensure fair and respectful treatment of Drivers. You contribute to re-active critical cases but also future pro-active incident mitigation.

Your role and responsibilities:
• Investigate claims with different levels of severity, including high-severity cases;
• Deep Dive on data from various internal systems; propose remedial action based on investigation findings; production of completed investigation documentation;
• Independently manage assigned casework and close investigations by meeting the expected quality and SLAs;
• Consult and collaborate with business partners across (DSP Management, Corporate ER teams, Legal teams, PR and 3rd Party Vendors, Audit and Compliance),

The role can be based in Barcelona, Madrid, Milan, Amsterdam or Istanbul.

The candidate will be hired with one year fixed term employment contract.




BASIC QUALIFICATIONS

· Bachelor Degree.
· Speaking and writing English and an one additional European language.
· Experience in Excel, data analysis and reporting.
· Experience in managing different stakeholders in a large organisation.
· Experience in writing business proposals.


PREFERRED QUALIFICATIONS

· Experience in employment law, labor relations issues and human resources.
· Fluent in one of the following languages: German, Dutch, French, Turkish, Spain.
· Experience in managing projects
· Experience in improving processes
· Experience in risk/incident management dealing with simple to highly complex investigations.
· Logistics industry experience a plus
· SQL, scripting and or coding experience.

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