External job description Selling Partner Trust, Abuse, Risk and Reviews (STAR) focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store. STAR addresses...


External job description
Selling Partner Trust, Abuse, Risk and Reviews (STAR) focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store. STAR addresses risk from Selling Partner accounts across three areas: (A) Preventing bad actors from creating or compromising Selling Partner accounts, (B) Preventing bad listings, reviews and other community content, and (C) Ensuring a perfect order experience, including preventing the sale of inauthentic, expired or used products sold as new, and quickly making things right for customers if they don’t receive an authentic product in the condition they expect. The Reported Abuse (RA) team, within STAR, focuses on investigating listing and infringement abuse, reported by other Amazon policy teams, brands and selling partners through multiple submission channels..
STAR sits within the CTPS organization. WW Customer Trust & Partner Support (CTPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.
Investigations Manager is in charge of managing multiple entry level managers and their respective teams (~17 Investigators per team) This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller listings on Amazon platforms for reported abuse, and take appropriate actions based on processes, tools and high-judgment decisions.

As a people manager you will provide leadership and administrative support to the team(s) and manage them to focus on the people development , minimize the impact of bad debt by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, and execute road mapped projects with various stakeholders.


BASIC QUALIFICATIONS

Bachelor's degree in Managing Business related fields, or 2 years in equivalent and relevant work experience. · Ability to function in an ambiguous, fast paced work environment · Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired · Has shown consistent performance in leading people. · Exceptional operational, managerial, analytical and interpersonal skills · Detail-oriented, analytical, and proactive approach to problem identification and solutions. · Ability to influence without authority, negotiate, inspire, and motivate others · Advanced working knowledge of MS Office (esp. MS Excel, Word).


PREFERRED QUALIFICATIONS

· Extensive relevant industry experience (6-10 years) across Operations, Risk, Fraud investigations etc. · Experience as a manager of managers for at least two years. · A track record driving change and innovation that benefits customers and selling partners. · MBA in relevant field of Operations · Exposure to quality tools like Six Sigma, Lean operations We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.

¡No te pierdas nada!

Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo


Nunca compartiremos tu email con nadie y no te vamos a enviar spam

Suscríbete Ahora

Últimas ofertas de empleo de Informática e IT en Barcelona

Wurzel Recruitment Spain

Barcelona, ES

Posición: Director/a técnico de proyectos y/o obras de instalaciones Referencia: DITEOI-WU-W0121-BAR Lugar de trabajo:...

Drive Me Group

Barcelona, ES

Acerca de Drive Me Barcelona Drive Me Barcelona es una empresa dinámica e innovadora especializada en el sector de...

Raventós Codorníu

Sant Sadurní d'Anoia, ES

¡Somos la Start Up centenaria! Y … te estamos buscando 😊 Como Analista de Control de Calidad serás el encargado de...

Mérieux NutriSciences España

Barcelona, ES

Job title: Técnico Expert Services Company: Mérieux NutriSciences Job description: Técnico Expert Services Barcelona...

Eurecat - Centro Tecnológico

Manresa, ES

Eurecat precisa de un Investigador/a para la unidad de Waste Energy & Enviroment Impact (WEEI), especialista en Anàlisis...

Kymos

Cerdanyola del Vallès, ES

At Kymos, we want to ensure that we attract the best professionals in the industry. That's why we have opened a job...

Profesional Libre

Cornellà de Llobregat, ES

Estamos en busca de un candidato entusiasta que desee formar parte del crecimiento de la empresa. El rol principal de...

OXIGENT Technologies

Barcelona, ES

¿Te interesaría seguir desarrollándote como System Architect en una compañía líder de ingeniería global dedicada al...

Amazon

Barcelona, ES

Description EU Central Operations (CO) On-Road Services is looking for a Lead to support in ongoing and upcoming...

Almato Iberia

Estamos buscando un talentoso y experimentado Arquitecto de Soluciones SAP para unirse a nuestro equipo dinámico. Como...