Program Manager – Business Prime Customers
"A dreamy business offering has at least four characteristics. Customers love it, it can grow to very large size, it has strong returns on capital, and it's durable in time -- with the potential to endure for decades. When you find one of these, don't just swipe right, get married." – Jeff Bezos, 2014 Letter to Shareholders

"We want Prime to be such a good value, you’d be irresponsible not to be a member."
– Jeff Bezos, 2014 Letter to Shareholders


Who are we?
Amazon Business (https://business.amazon.com) launched in 2015 to meet the business purchasing needs of commercial, government, education and non-profit customers of all sizes worldwide. Today, Amazon Business is loved by diverse customers in 9 countries worldwide (and growing), ranging from the largest companies in the world such as General Electric to sole proprietors, using experiences designed for desktop, mobile, to smart shelves. Business buy more than $1 trillion of products each year, ranging from staples to DNA sequencers, in the US alone. By 2018, Amazon Business had already reached $10 billion in sales and remains one of Amazon’s fastest growing segments. And we’re just getting started.

What is the team?
Business Prime (https://amazon.com/businessprime) is a paid subscription service for verified business, charity or government organizations that makes Prime’s reliable, fast, FREE shipping benefits accessible for all authorized users within the organization when shopping on Amazon Business. Business Prime is available only for Amazon Business customers with benefits that are relevant for business customers. The Business Prime team is looking for a strong Program Manager to support key workflows required to scale and improve the overall membership experience for our global B2B customers.


What is the role?
We are looking for a PgM to help us supporting processes and campaigns to accelerate acquisition of new Business Prime customers ww, resolving customers issues and gathering customer feedback:

Specific responsibilities include:
· Operationalize tools to manage demos for sales and marketing partners to be used with their customers.
· Design and execute effective pilots to allow us to test new ideas to delight our customers.
· Work with Voice of the Customer sources to identify, triage and prioritize customer specific bugs and requests, and help resolve customer service requests where deeper product information is required.
· Support customer’s escalations ensuring issue resolution in the shortest period of time.
· Identify process inefficiencies and propose scalable solutions globally.
· Create content and build mechanisms to educate customers and partner teams (Sales, Marketing and Customer Support) to ensure repeatable processes and effective change management.


Basic Qualifications
· 3+ years’ experience in project or program management, or related roles
· Experience with SQL and ETL jobs, ability to generate insights from data
· Ability to work independently and juggle multiple tasks and prioritize customer facing initiatives
· Strong verbal and written communications in keeping stakeholders informed
· Keen attention to detail with ability to crisply define policies, insisting on a high-bar to maintain a consistent experience for customers
Preferred Qualifications
· Bachelor’s degree in Engineering, Management, or related experience is desired


This position is based in Madrid Spain. Amazon is an Equal Opportunity-Affirmative Action Employer –
Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation


BASIC QUALIFICATIONS

· 3+ years’ experience in project or program management, or related roles
· Experience with SQL and ETL jobs, ability to generate insights from data
· Ability to work independently and juggle multiple tasks and prioritize customer facing initiatives
· Strong verbal and written communications in keeping stakeholders informed
· Keen attention to detail with ability to crisply define policies, insisting on a high-bar to maintain a consistent experience for customers


PREFERRED QUALIFICATIONS

· Bachelor’s degree in Engineering, Management, or related experience is desired

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