Office Excel Outlook Word

Job summary Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable...

Job summary
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them?

Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.

Job description:
Amazon is seeking for individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.


Key job responsibilities
• Communicate effectively via live video call with our customer base – third party sellers who want to sell on Amazon in its various marketplaces.
• Review the seller’s identity details (information & documents) over a live video call
• Verify ownership of the documents submitted by sellers
• Assess legitimacy of documents by reviewing online copy of documents
• Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies
• Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process
• Provide exceptionally strong customer service skills via live video call
• Maintain composure during the live video call as representative of the Amazon brand
• Flexibility to be trained for additional business-related skills and/or work types
• Flexibility with working hours and work Saturdays or Sundays as part of your normal 5 day shift.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently achieve/exceed weekly productivity and quality standards.
• Participate in ad hoc projects/assignments as necessary.
These positions are ideal for recent graduates or people with customer service backgrounds.


BASIC QUALIFICATIONS

What we are looking for:
• Proficient in Romanian & English (speaking, reading and writing) with an ability to compose grammatically correct, concise and accurate verbal and written responses
• Ability to pronounce standard Romanian & English words and speak with clarity
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Intermediate skill with Microsoft Office including Outlook, Word and Excel
• Team player – capable of learning and sharing knowledge in global team environment.
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.


PREFERRED QUALIFICATIONS

• Previous work experience in a customer service / retail environment supporting Romanian & English-speaking customers.
• Knowledge of or experience in a fraud/risk management environment preferred but not essential.
• Experience in insurance, finance, data analysis, research, translation or training with Romanian & English as the language is a distinct advantage.
• Excellent problem-solving skills.
• Self-disciplined, diligent, proactive and detail oriented.
• Strong organizational skills.
• Passionate commitment to Amazon's emergence as the world's most customer-centric company.
• Positive, results oriented attitude.
If you are just out of college or have experience we want to hear from you. If you love working in a fast paced environment with the determination to progress within the organization this is the job for you.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

¡No te pierdas nada!

Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo


Nunca compartiremos tu email con nadie y no te vamos a enviar spam

Suscríbete Ahora

Últimas ofertas de empleo de Sanidad y Salud en Barcelona

ICON plc

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and...

Spanish Nurse Recruitment

Barcelona, ES

Ref: 5_1 Estamos buscando Enfermeras y Enfermeros Españoles que les interese empezar a trabajar como Enfermera Registrada...

Spanish Nurse Recruitment

Terrassa, ES

Ref: 5_1 Estamos buscando Enfermeras y Enfermeros Españoles que les interese empezar a trabajar como Enfermera Registrada...

Spanish Nurse Recruitment

Hospitalet de Llobregat, L', ES

Ref: 5_1 Estamos buscando Enfermeras y Enfermeros Españoles que les interese empezar a trabajar como Enfermera Registrada...

Spanish Nurse Recruitment

Badalona, ES

Ref: 5_1 Estamos buscando Enfermeras y Enfermeros Españoles que les interese empezar a trabajar como Enfermera Registrada...

Spanish Nurse Recruitment

Santa Coloma de Gramenet, ES

Ref: 5_1 Estamos buscando Enfermeras y Enfermeros Españoles que les interese empezar a trabajar como Enfermera Registrada...

Spanish Nurse Recruitment

Mataró, ES

Ref: 5_1 Estamos buscando Enfermeras y Enfermeros Españoles que les interese empezar a trabajar como Enfermera Registrada...

Hilton

Barcelona, ES

As a Reservations intern you will assist in daily operations and work with customers and Guests as part of your assigned...

Auxiliar dental

16 mar.

La Mercè

Mataró, ES

Clínica dental de Mataró busca auxiliar /recepcionista MEDIA JORNADA (20 horas semanales) Buscamos una persona...

Cementos Molins

Sant Vicenç dels Horts, ES

DESCRIPCIÓN DEL PUESTO Colaborar en la realización de los análisis y ensayos marcados en los Planes de Control de...