The Amazon Logistics EU Deliver Service Partners (DSP), Engagement and Escalations team owns all Europe wide initiatives in Driver and DSP engagement and escalations. Our team provides the global Amazon Logistics community with the knowledge, the...

The Amazon Logistics EU Deliver Service Partners (DSP), Engagement and Escalations team owns all Europe wide initiatives in Driver and DSP engagement and escalations. Our team provides the global Amazon Logistics community with the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience.

The Senior Investigator Team Manager will lead the team of investigators who are managing driver incident escalations across Europe. The driver incident escalations process is to ensure fair and respectful treatment of drivers. You and your team will be responsible to carry out critical driver incident investigations and establish, expand and standardize the team’s investigation processes. You contribute to re-active critical cases but also future pro-active incident mitigation. This is a position that engages directly with leadership across Amazon Logistics (DSP Management, DSPs, Legal, Public Relations, Audit & Compliance) to mitigate impact by developing tactical action items and driving them with internal stakeholders.



Your role and responsibilities:
· Lead and develop investigators across different countries
· Maintain team motivation and collaboration
· Meet KPIs
· Identify and develop business cases to drive improvements
· Collaborate with Senior Leadership across organization to resolve cases

The role can be based in Barcelona, Madrid, Milan, Amsterdam, London, Munich, Luxembourg, Paris or Istanbul.



BASIC QUALIFICATIONS

· Fluent in English and/or German/Dutch
· Experience in managing people
· Experience in working with stakeholders from different teams across different levels
· Experience in writing business proposals
· Bachelor degree


PREFERRED QUALIFICATIONS

· Fluent in one of the following languages: German, Dutch. Any additional language is a plus
· Experience in executive escalation management
· Experience in risk management and compliance experience
· Experience in employment law, labor relations issues and human resources
· Experience in managing projects or/and case management or/and experience in improving processes
· Master Degree in law/auditing or logistics field

Últimas ofertas de Computing / IT

G
Técnico/a de Recursos Humanos
GRUPO CRIT

Murcia, ES

Desde el Grupo Crit estamos buscando para una importante empresa multinacional ubicada en Murcia, a un/a Técnico de RRHH...
Técnico Senior de Redes y Seguridad
The Whiteam

València, ES

Requisitos principales: - Residencia en Valencia Experiencia demostrable en: - Participación directa en la instalación y...
C
Operations Manager, Responsive Publishing - 1177
Cambridge University Press & Assessment

Madrid, ES

Operations Manager, Responsive Publishing 45,000 - 54,000 euros. About The Role The English division of Cambridge...

Agile Office

A
Working Capital Analyst
Accenture España

Barcelona, ES

Looking for a career with global impact? If you are looking for a career with unparalleled global impact, then Accenture...
T
Ingeniero Consultor I+D+i
The Adecco Group

Madrid, ES

Desde Adecco para una importante Consultoría de Gestión de Subvenciones Públicas estamos en búsqueda de un/a Consultor...
O
Consultor financiero
OVB Allfinanz España S.A.

España, ES

La oportunidad es para el puesto de consultor financiero. Las funciones a realizar hacia los clientes son de asesor...

Teletrabajo

A
Consultor de energía. Mercado eléctrico y gasista.
ACE - Servicios de Gestión de Energía

Madrid y alrededores, ES

Estamos buscando un consultor energético con experiencia en los sectores eléctrico y gasista. Sus funciones serán...
G
Tecnico/a de RRHH
Grupo Crit

Murcia, ES

Desde el Grupo Crit estamos buscando para una importante empresa multinacional ubicada en Murcia, a un/a Técnico de RRHH...
C
Information Technology Applications & Project Specialist
Catenon

Gerona, ES

Nuestro cliente, gran empresa basada en Girona, está buscando un/a Information Technology Applications & Project...
N
Microsoft Dynamics 365_Architect_Solutions Architect_Senior Professional
NEORIS

España, ES

NEORIS precisa, para su Área CRM, Microsoft Dynamics 365 - Architect/Solutions Architect/Senior Professional. PROYECTO:...

Teletrabajo Javascript .Net Agile