Excel

At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders. The Senior Manager, Last Mile Trust & Safety is responsible...

At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders.
The Senior Manager, Last Mile Trust & Safety is responsible for building and leading a team that owns programs and mechanisms to manage individual incidents and large scale events which impact drivers, customers and community members safety. Your team owns the development and execution of incident handling end to end processes. You will work closely across different levels with Delivery Service Partner Management, Delivery Station Operations, Legal, Public Relations, Central Operations, Workplace Health and Safety, Customer Service, North American counterparts, Communications, Product Management and tech teams. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced, ambiguous and dynamic business environment.

The role can be based in Spain, Italy, Germany, France or the UK.

A day in the life



About the hiring group



Job responsibilities

· Defining the Incident Management vision and roadmap including KPIs
· Establishing metrics and goals
· Delivering against program objectives
· Leading and influencing others effectively to achieve cross-functional alignment on goals, execution and implementation of the vision
· Building, leading and developing a team of process improvement managers
· Responsible for internal and external escalations management


BASIC QUALIFICATIONS

· Experience in managing projects
· Experience in program, product or vendor management
· Experience in improving processes
· Experience leading new product or start-up related projects where processes will need to be defined, implemented and iterated
· Experience managing people
· Experience in working with a variety of organizations and management levels
· Experience in using excel
· English speaker and writer


PREFERRED QUALIFICATIONS

· Bachelor and/or Master degree
· Experience in executive escalation management
· Experience in operations, sales, business development or logistics
· One of the following additional languages: German, Dutch, French, Turkish, Arabic, Italian, Spanish

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