Excel

At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders. The Senior Manager, Last Mile Trust & Safety is responsible...

At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders.

The Senior Manager, Last Mile Trust & Safety is responsible for building and leading a team that owns programs and mechanisms to manage individual incidents and large scale events which impact drivers, customers and community members safety. Your team owns the development and execution of incident handling end to end processes. You will work closely across different levels with Delivery Service Partner Management, Delivery Station Operations, Legal, Public Relations, Central Operations, Workplace vice, Health and Safety, Customer Service, North American counterparts, Communications, Product Management and tech teams. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced, ambiguous and dynamic business environment.


Roles & Responsibilities:

· Defining the Incident Management vision and roadmap including KPIs
· Establishing metrics and goals
· Delivering against program objectives
· Leading and influencing others effectively to achieve cross-functional alignment on goals, execution and implementation of the vision
· Building, leading and developing a team of process improvement managers
· Responsible for internal and external escalations management



The role can be based in Spain, Italy, Germany, France or the UK.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.


BASIC QUALIFICATIONS

· Experience in managing projects
· Experience in program, product or vendor management
· Experience in improving processes
· Experience leading new product or start-up related projects where processes will need to be defined, implemented and iterated
· Experience managing people
· Experience in working with a variety of organizations and management levels
· Experience in using excel
· English speaker and writer


PREFERRED QUALIFICATIONS

· Bachelor and/or Master degree
· Experience in executive escalation management
· Experience in operations, sales, business development or logistics
· One of the following additional languages: German, Dutch, French, Turkish, Arabic, Italian, Spanish

Últimas ofertas de Design

P
Deals | Senior Associate · BRS
PwC España

Madrid, ES

Line of Service Advisory Industry/Sector Not Applicable Specialism Deals Management Level Senior Associate Job...
E
Network Programmer
Epic Games

Madrid, ES

JOIN OUR TEAM Mediatonic is a team of over 300 exceptionally talented and seriously hardworking people. We devote our...

C# C++

E
Full Stack Engineer- Web Tooling
Epic Games

Madrid, ES

JOIN OUR TEAM Mediatonic is a team of over 300 exceptionally talented and seriously hardworking people. We devote our...

React C# Azure

Programador Web
Mister Social Marketing, S.L.

Santa Pola, ES

En Mr. estamos buscando un programador/desarrollador web de páginas web para incorporación inmediata al equipo. En la...

Javascript PHP MySQL

Diseñador/a Digital - Prácticas
Justinmind

, ES

Justinmind es una empresa de software que desarrolla una plataforma de diseño UI y UX para productos digitales. Contamos...

UX/UI Illustrator Photoshop

Programador/a entornos web
FIT Learning Systems S.L.

València, ES

Buscamos una persona proactiva, con ganas de trabajar y de aprender Que buscamos: Una persona que tenga entre 12 y 18...

Teletrabajo PHP CSS TSQL

Director/a de desarrollo de negocio Junior Office Madrid TAG
NA

Madrid, ES

Si crees que la externalización de servicios es el futuro de las organizaciones y crees en la propuesta de valor, en...

Office

A
Programador backend senior
Afterbanks - Arcopay

Alcorcón, ES

Somos una empresa perteneciente a Indra. Queremos ampliar nuestro equipo técnico incorporando un programador backend en...

Teletrabajo API Java PHP

M
Recruiter, Design & Research (Product Design, UX Research & Content Design)
Meta

España, ES

As a member of our recruiting team, you will conceive practical and creative ways to engage and hire great builders.

Teletrabajo UX/UI

E
Director de proyecto
Equippos

Barcelona, ES

Equippos precisa director de proyecto, para impulsar su plan de crecimiento inmediato. Revision del plan estrategico y...