Job summary Amazon is the most customer-centric company on earth. We need exceptionally talented, customer-centric, bright, and driven people. Join our Logistics Compliance team, partnering with Amazon’s Transportation & Logistics leaders to identify...

Job summary
Amazon is the most customer-centric company on earth. We need exceptionally talented, customer-centric, bright, and driven people. Join our Logistics Compliance team, partnering with Amazon’s Transportation & Logistics leaders to identify and mitigate risk in a rapidly growing and complex, global environment. The objective of the TRC team is to support all transportation business units operate in line with Amazon policies and country specific regulation.
We are seeking a high-performing TRC Senior Escalation Manager to join our EMEA-wide team, being responsible for a team of Escalation Managers that investigate and report on critical and high impact escalations. In this role, you are receiving incoming escalations for the SEU region, you support your team in deep diving the events and root causes leading to the escalation, you ensure high quality case summaries are being established, and work with stakeholders responsible and accountable to close out corrective and preventive action plans.


Key job responsibilities
• Lead a team of Escalation Managers and ensure an adequate mix of skills is available and allocated to investigate incoming escalations,
• Receive, review & prioritize incoming escalations,
• Support your team in autonomously conducting complex deep dive investigations on sensitive and high-severity escalations across the Last Mile transportation business that could pose a risk to Amazon, our customers, or others,
• Ensure high quality root cause analysis to allow adequate recommendations on corrective and preventive actions to prevent recurrence,
• Be able to assess the real situation, sometimes with limited information at hand in order to make an independent decision about the 3P carrier integrity and compliance standard
• Meeting various SLAs depending on the type of escalation, including non-executive escalations and executive escalations,
• Ensure high-quality escalation reports that are effectively written with practical, actionable, and value-added recommendations,
• Communicate identified issues clearly, concisely, and consistently (verbal and written) to all stakeholders,
• Work across transportation teams and other business partners to identify and assess regulatory and compliance risks as it relates to our 3P carriers,
• Partner with various legal, finance, and compliance teams to optimize compliance programs,
• Drive standardization of methodology & processes, identify and communicate risks, drive process improvement and control implementation initiatives and work with owners to assign accountability,
• Support your team to develop a combination of tools and data sources to conduct investigations,
• Willing to travel up to 50% domestically and internationally, sometimes at short notice.


BASIC QUALIFICATIONS

• A Bachelor's degree or equivalent,
• 8+ years of Audit, Risk, Compliance and/or Internal Controls experience preferably in operations, transportation, logistics industry,
• Experience in investigations or escalation handling and interacting regularly and directly with senior executives,
• Assist in the preparation of clear, concise and well-structured reports in a timely manner and presenting results effectively and with confidence to relevant internal stakeholders,
• Demonstrated ability to successfully lead teams and programs,
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines,
• Exceptional analytical skills, comfortable working with large amounts of data, communicating data findings, and partnering with internal stakeholders to drive root cause analysis and identify adequate solutions,
• Ability to work effectively against tight deadlines and in a quickly changing risk environment.
• Able to work effectively with multiple stakeholders and teams across different organizations,
• Excellent written and oral English communication skills, other languages are an asset.


PREFERRED QUALIFICATIONS

• Master Degree in risk, audit, or logistics field.
• Transportation or supply chain industry experience, preferably in a similar role, within a high-volume logistics environment.
• Experience working in fraud detection & investigation
• Experience in managing projects or/and case management or/and experience in improving processes.
• Ability to thrive in a start-up like environment
• CIA, CFE, CISA, CPA or similar risk, audit, or compliance credentials.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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