Partner Support and Solutions (PSAS) strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. PSAS focuses on both preventing Selling Partner (Seller, Vendor and Brand Registry) contacts through preventing issues based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency. To achieve this vision, we invest in technology to eliminate the root cause defects that cause Selling Partners to seek help, build self-service tools to resolve their issues on their own without waiting for help from Amazon, and provide Associates with the tools that automate routine steps and help them deliver consistent, efficient, quality resolution. We also make daily adjustments throughout our global network to meet the needs of our Selling Partners, employees, and the business. Our team includes product managers, program managers, SDEs, scientists, and a range of operational and other specialty roles, and we operate at scale with over 17K Amazonians, spanning 50+ global locations, and handling over 50M contacts a year.

Partner Solution and Support (PSAS) Expansions Team is seeking a passionate and experienced Program Manager to join our team in one of our regional corporate locations. You will help build our ability to roll out new marketplaces at scale. As a new Team developing our ways of working, you will be required to lead the production of a launch mechanism that leverages consistent working practices as well as pre-populated templates in order to reduce deployment overhead and increase the quality of service for our Partners. You will use this mechanism to take personal ownership of country expansion programs. Working with stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of readiness projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, balance the business needs versus technical constraints, write draft partner and associate-facing content and encourage risk-taking behavior to maximize business benefit.

Key responsibilities include:

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· Launching programs and promoting engagement with stakeholders
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· Helping to Define and drive team strategies, and overall program strategy and roadmaps in collaboration with business partners and key stakeholders
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· Driving improvements to processes, prioritization and resourcing planning, and decision alignment across functions and levels
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· Partnering with other teams to understand roadmap dependencies and agreeing prioritization
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· Launching programs and promoting engagement with stakeholders
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· Addressing barriers through problem solving and coordination with stakeholders



BASIC QUALIFICATIONS


· Experience implementing repeatable processes and driving automation or standardization
· 5+ years of experience in program or project management
· A Bachelor’s degree or higher
· Experience owning program strategy and end to end delivery
· Experience defining and executing against program requirements

Experience using data and metrics to drive improvements Experience defining requirements, facilitating progress, and identifying blockers.


PREFERRED QUALIFICATIONS

· 5+ years experience working cross functionally with tech and non-tech teams
· Education or certification background such as; MBA, PhD, Six Sigma or Lean Techniques
· Ability to work independently and demonstrate sound judgment in ambiguous situations
· Ability to define Program Management strategies; ability to deliver independently, with limited guidance and structure.
· Experience managing, analyzing and communicating results to senior management
· Experience working with multiple and/or global stakeholders.
· Experience with commitment towards goals and outcomes and to ensure Customer Experience metrics are maintained

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