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Operational Training Manager (ES) - Delivery Service Partners (DSP) Amazon is seeking a Training Manager to support entrepreneurs launching new logistics businesses through Amazon's Delivery Service Partners (DSP) program. The DSP Training Manager...

Operational Training Manager (ES) - Delivery Service Partners (DSP)


Amazon is seeking a Training Manager to support entrepreneurs launching new logistics businesses through Amazon's Delivery Service Partners (DSP) program. The DSP Training Manager will play a vital role in advancing the success of new DSP owners and their teams within the Amazon Logistics (AMZL) organisation.

The training and development manager will facilitate a week-long operational training for DSP owners. Facilitation will comprise up to 100% of the Training specialist’s role during peak periods. They will build, deliver and improve the DSP owner training solution in partnership with leaders across the last mile organisation including Last Mile Tech, Road Safety, Global fleet and AMZL operation organisations. The specialist will facilitate and deliver a blended learning experience comprised of virtual instructor led training (vILT), in person and hands on operational training for internal and external AMZL partners using skillful application of adult learning theory.

The T&D manager will work with wider team stakeholders to continuously innovate our training offering and drive the customer experience from our training programs. They will build partnerships with stakeholders across global operational and corporate teams to ensure training content is relevant, accurate, and future-focused



BASIC QUALIFICATIONS

· Bachelor’s degree or equivalent
· 3+ years of transportation or logistics experience
3+ years of training or learning experience
· Proven experience/ track record effectively facilitating classroom learning and developing training materials and formats (facilitation is a large part of this role).
· Experience consulting with business partners to identify needs and develop innovative solutions.
· Excellent written and verbal communications skills and a high bar for accuracy.
· This leader is an owner and expected to work autonomously in a fast-paced and rapidly changing environment.


PREFERRED QUALIFICATIONS

· Prior logistics or human resources experience
· MBA
· Knowledge of E-Learning Platforms
· Knowledge of Photoshop / Video editing tools
· Flexibility to travel to accommodate business need - up to 50% in peak onboarding periods (March- October).


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