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Formador/a (Trainer) Starting date: March 2022 The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning...

Formador/a (Trainer)
Starting date: March 2022

The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

This role covers flexible schedules and shifts, including nights and weekends.

Responsibilities:
· Act as a supervisor for Instructors and Peer Trainers with new hires
· Deliver Instructor training, observation and coaching to the European (EU) standard
· Ensure training records are kept up to date through the console
· Ensure EU training materials are kept and delivered against EU standard and provide a positive learning experience
· Use and analyze data on a daily basis to improve new hire (NH) learning experience
· Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
· All tests/ audits are completed and responses are tracked
· Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
· Work with operations on a skill matrix to highlight gaps for critical role training
· Support operations with the delivery of critical role training
· Improve processes from gathering feedback and analyzing data
· Support the recruitment of Instructors and Peer Trainers
· Attend meetings when required and provide information required
· Work in partnership with the agency managers to improve new hire performance
· Support EU level projects with feedback and improvements


BASIC QUALIFICATIONS

-Experience using all MS packages, such as Word, Excel, and Power Point
-Intermediate English and advanced level of Spanish.
-Able to deliver feedback, coaching and deliver training
-Effective time management and team work
-Problem Solving
-Well-honed communications skills, including presentation skills
-Well-developed observational and analytical skills






PREFERRED QUALIFICATIONS

-Self-motivated
-Manage multiple competing priorities
-Demonstrates a methodical approach in tasks
-A basic understanding of project management
-Shows a drive for improvement of learning and design processes
-Analytical skills
-Trainer or Learning Assistant experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

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