Are you structured and organized and have an affinity for technology and the online payment industry?
Become this organization's new Client Service specialist in Barcelona, a vibrant city with different cultures, excellent food and beautiful beaches.
Tasks
Your responsibilities and impact working as Client Service for Online Payments:
- Handling first line inbound administrative support requests by phone & email (B2B)
- Assist new customers with their account activation, transaction status queries and financial requests
- Provide additional product information and ensuring continuity of the merchant business by responding quickly and correctly
- Provide additional product information and ensure continuity of the merchant business by responding quickly and correctly
Skills, qualifications and interests you need to succeed in this role:
- Dutch native speaker and a C1 level of English
- Committed and dedicated
- Having an interest in technology and analytics
- Positive attitude towards changes- Team player with strong listening skills
- A service-minded person with the ability to handle conflicts in a constructive manner
- Being a strong communicator
- No previous experience needed
- Having a valid Spanish work permit or citizenship that allows you to work in an EU country
What's in it for you?
- Type of contract: Indefinido contract
- Working hours: 39h/week, Mon-Fr between 8:30-18:00
- Salary: 1377€ + performance bonus of potentially 200€ per month
- Training in the office: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)
- Equipment provided
- Hybrid system after a few months in the company
- Spanish lessons
- Meal allowances possible
- Constant training + opportunities to grow within the company
- International environment
- Support from the company regarding NIE and SSN
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan and World cuisines
- Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities
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