Tasks
Your responsibilities and impact as Customer Service Specialist for Electric Mobility Innovation will be:
- Providing high-quality assistance to customers via chats, email and phone.
- Becoming an expert in using ERP systems.
- Managing after-sales inquiries with customers (maintenance, repair).
- Coordinating cases between Engineering, Operation, and Sales departments.
- Providing feedback for constant optimization of operations and workplace (Your opinion matters!).
- Attracting new clients and forwarding data to the Sales team.
- Testing new soft- and hardware before market launch.
- Providing training for new employees.
Skills, qualifications and interests you need to succeed in this role:
- A native level of French and proficiency in English (C1).
- An affinity for the tech industry and technological innovations.
- Interest in the topic of sustainability.
- Being able to familiarize yourself with new topics quickly.
- Being enthusiastic about working as part of a team.
- A solution-driven, flexible mindset.
- A start-up attitude towards work where your contribution matters.
- A focus on providing high-quality service for your customers.
- Previous experience in Customer Service would be a plus.
What’s in it for you?
- Employment on a long-term perspective.
- 40h/week in rotating shifts from Monday – Friday (rotative shifts from 8 AM – 8 PM).
- Private health insurance after 6 months.
- Very attractive compensation and bonus scheme.
- A relocation package that is designed to help you out.
- Office-based work in a cozy office.
- Unlimited coffee and other beverages.
- Language classes.
- Fitness courses (offered online for the moment).
- Varied breakfast and lunch options in a brand-new canteen.
- An amazing team with over 20 different cultural backgrounds.
- Informal atmosphere (Suits are for Halloween!)
- The unique experience of international and diverse culture.
- A beautiful beach city surrounded by both coastal towns and mountains.
- Delightful gastronomic experiences of Spanish, Catalan and World cuisines.
- Quite a dynamic and active urban life where it is difficult to get bored.
- Sunny days, Mediterranean weather and a relaxed lifestyle.
- An attractive startup and innovation hub with exciting future opportunities.
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