Objectives

In order to strengthen our local Service team, we are looking for one Field Service Technician.

The position provides timely and efficient machine repair, installation, upgrade, and training services for customers as the front-line representative of the above Bobst entity. Additionally, in order to strengthen Bobst’s competitive position in the customer’s plant, the Field Service Technician is expected to provide valuable business updates to support new selling opportunities.

Position Summary And Main Responsibilities

• The Field Service Technician is the front-line representative and the backbone of an extensive support network of personnel and assets worldwide
• The Field Service Technician provides repair, installation, relocation, troubleshooting, customer education, training, preventive maintenance, productivity improvement program (PIP) and general support for Bobst machinery installed at customer facilities throughout the above geographical area
• The Field Service Technician works closely together with the local technical support team and/or with the related teams in the production facilities in Switzerland
• The Field Service Technician completes and submits timesheets within the expected timeframe
• The Field Service Technician submits clearly written, accurate and complete job, installation, and technical reports
• When is not travelling for work, the Field Service Technician has to be available to remote support the Technical Service department
  
  

Competencies, Skills and Personal Attributes

• More years of professional experience in plant engineering & maintenance and have professional experience in field service
• Have good electronic and electrical problem-solving skills in repair and maintenance
• Know Bobst Mex, machines.
• Have good technical understanding and manual skills
• Basic knowledge the mechanical drawings and machine layouts and excellent knowledge and interpretation of the electrical and pneumatic diagrams.
• Work carefully, with attention to detail and solution oriented Being able to work both independently as in a team
• Feeling comfortable using Office 365 and excellent use of the laptop
• Live centrally in the area above specified and willing to travel throughout the region selected (with hotel stay if required)
• Candidate must be able to obtain a valid passport.
  
  

Education and Languages

• Mandatory technical school graduate electro mechanic (with basic knowledge of electronics)
• Speak and write fluently in Portuguese and Spanish (= mandatory!) and English (= company language). Another language is considered a plus.
• More years of related technical experience, in a similar role, within the printing and converting equipment industry.
• Acceptable levels of electrical and mechanical operating machine experience.
  
  

Effective Communication values

• The Field Service Technician takes 100% responsibility for managing assignment at the customer location.
• The Field Service Technician clarifies visit expectations up front.
• The Field Service Technician enters through the main office, signs in as necessary and connects with the appropriate person in the plant
• The Field Service Technician calms down angry customers and satisfies even if problem cannot be repaired on the spot
• The Field Service Technician is persuasive. He or She listens intently to what the customer is asking, lets the customer vent and, without getting defensive, addresses expected machine downtime and estimated labour if requested.
• The Field Service Technician holds a job completion meeting to summarize the work performed, agree on billing, and obtain a customer signature. He or She has an open, honest communication with manager displays confidence even when not sure of the solution.
• The Field Service Technician maintain open dialogue throughout and speaks clearly and understandably to the best of his ability.
  
  

Successful project values

• The Field Service Technician Contacts his/her Regional Service Coordinator or Customer Service Manager for assistance; thinks ahead to anticipate problems; communicates bad news as soon as possible; balances technical repair needs with good service to meet customer and Bobst expectations. Plans the travel schedule to be cost sensitive to expenses and efficient use of time. Maintains appropriate safety measures.
  
  

Technical Problem-solving, professional attitudes and work ethics

• The Field Service Technician exhibits patience in front of customer and takes responsibility for solving the problem. He/she assesses the problem(s) and develops a recommendation covering both parts and labour. He/she works with confidence to complete the necessary work and reaches out to technical services if in need of assistance. If the necessary parts are not on site and delivery times are unacceptable to the customer, he/she drives to source local components to get the machine running as soon as possible. He/she is dependable and respectful. He/she displays confidence, good cheer and wears a clean, authorized uniform. One of the keys to his success is the ability to display empathy (the customer recognizes that you understand his problem and that you will operate with urgency to repair the machine as soon as humanly possible). Works hard and is results oriented. Operates with a sense of urgency. Sets priorities and plans to meet the job outcome within the assigned time frame. Meets work expectations. Shows up as highly reliable. Work hard, satisfy customer.

Willingness to Grow

• The Field Service Technician embraces the initiative to maintain and upgrade skills on machine expertise, particularly with developing technology; develop computer keyboard, email, PowerPoint skills, carry a laptop that stores reference and training materials to make training and repairs more efficient. Set goals to improve skills, target a new job, cross train to a new machine or specialty area. Complete annual development plan with manager, improve English speaking and writing skills, attend and pass prerequisite courses and ask for feedback on a periodic basis.
  
  

For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.

BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.