We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you...
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.


In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).


The Community Operations team is the face of the company, the team sitting in the front-line. We are passionate about providing timely, empathetic customer support over different channels and improving the experience of our members and the health of our products.


We are looking for a customer obsessed, passionate and driven individual to join our Community Operations team. Working for Bumble, the Social Community Operations Agent will be responsible for providing online customer support - primarily via Facebook, Twitter, and Instagram.


This role will be based anywhere in Spain reporting to the Social Community Operations Manager.


Working Evening hours between 8pm-7am, working with 2 days off during the week.


English Language is a must plus at least one of the following: Spanish, French, German or Portuguese.


Key Accountabilities


  • Be the face of our brand and provide friendly, personal, and efficient customer support via social media (e.g., Facebook, Twitter, Instagram, YouTube, Reddit, TikTok) as well as review websites (e.g., Trustpilot)
  • Accurately document customer feedback, topics of conversation and member sentiment for further analysis
  • Troubleshoot member issues and report any technical issues promptly for resolution
  • Stay up-to-date on product changes in order to understand user pain points and help them troubleshoot their concerns
  • Promote Bumble as a personable brand and embodying our core mission and values - ensuring our members feel heard and cared for


Experience We Are Looking For


  • Experience in customer support or community management required – ideally for a tech start-up
  • English fluency is a must - including flawless spelling and grammar. Plus at least one of the following: Spanish, German, French or Portuguese.
  • Experience in a fast-paced, startup environment is a plus


About You


  • You’re proactive and love problem solving
  • You are reliable and consistent
  • You are flexible, self-motivated, dedicated, and hard-working
  • You have a positive approach together with a willingness to learn
  • You are enthusiastic and fun to work with
  • You are deeply passionate about Bumble's brand vision and values

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