Office

Job Description The Opportunity Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Ballarat Care Home in a full time capacity. Your role known...
Job Description

The Opportunity

Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Ballarat Care Home in a full time capacity. Your role known across Bupa as the Customer Service Consultant, is crucial to the success of the operation of the home. Supporting the resident experience you will work across the following functions; tours, admission, agreements, and the customer journey experience.

Some of your duties will include;
  • Management of resident administration including enquiries, admissions and maintaining occupancy targets
  • Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home.
  • Shared reception duties as the face of the Care Home
To learn about our Ballarat care home, please visit us online here

Bupa Ballarat - Aged Care Homes | Bupa Aged Care

About You
  • Minimum of a Cert III in Business Administration or equivalent experience
  • Previous experience gained in a similar admin/customer service role
  • Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
  • Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up
  • Intermediate to advanced skills across the MS Office Suite
  • Highly developed organisation and time management skills – prioritisation and self-direction is key in this role
  • Previous experience in an aged care or retirement living sales environment is advantageous
What’s in it for you?
  • We set you up for success from the get go with our dedicated Induction program
  • Supportive, collaborative, and caring team culture
  • Continual learning and development opportunities
  • Discounts on Bupa Products – insurances, optical, dental
  • Exciting benefits on offer from our Bupa Partners
  • Internal transfers across our care homes
How To Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement – successful applicants will have this cost reimbursed upon commencement.

IMPORTANT: All aged care workers must be vaccinated against seasonal influenza, and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Time Type

Full time

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