Job Title: Technical Support Advisor (English-speaking) Location: La Coruña, Spain (On-site) Start Date: ASAP Schedule: Monday to Friday, 09:00 – 18:00 About The Role We are looking for a Technical Support Advisor to join our team in La Coruña . This...
Job Title: Technical Support Advisor (English-speaking)
Location: La Coruña, Spain (On-site)
Start Date: ASAP
Schedule: Monday to Friday, 09:00 – 18:00
About The Role
We are looking for a Technical Support Advisor to join our team in La Coruña. This is an excellent opportunity for a junior professional who is passionate about technology, problem-solving, and delivering outstanding customer experiences. You will be providing technical assistance to users, diagnosing issues, and ensuring effective solutions are implemented efficiently.
Key Responsibilities
Location: La Coruña, Spain (On-site)
Start Date: ASAP
Schedule: Monday to Friday, 09:00 – 18:00
About The Role
We are looking for a Technical Support Advisor to join our team in La Coruña. This is an excellent opportunity for a junior professional who is passionate about technology, problem-solving, and delivering outstanding customer experiences. You will be providing technical assistance to users, diagnosing issues, and ensuring effective solutions are implemented efficiently.
Key Responsibilities
- Provide first-line technical support via phone, email, and chat in English.
- Diagnose and troubleshoot software, hardware, and connectivity issues.
- Escalate complex problems to the appropriate technical teams when necessary.
- Maintain accurate records of customer interactions and solutions in the internal system.
- Follow up with users to ensure issues are fully resolved and satisfaction is achieved.
- Collaborate with team members to improve processes and customer satisfaction.
- Fluency in English (C2 level) — written and spoken.
- Passion for technology and a desire to develop in the IT support field.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Previous experience in customer or technical support is an advantage, but not required.
- Full-time, on-site position in La Coruña.
- Stable Monday–Friday schedule (09:00–18:00).
- Opportunity to grow within an international and tech-driven environment.
- Supportive onboarding and continuous training.
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