Chubb is undertaking a substantial technology transformation to enable our business to expand our lead in an increasingly dynamic market. We are seeking a talented professional, motivated to help us transform our claims operations to function effectively in an automated and digital environment. This position will lead teams spanning disciplines and geographies. We're looking for a talented individual who is passionate about automation, digitization and technology transformation to lead change in the organization.

This is a global role working for the regions LATAM, EMEA and APAC, in partnership with other areas of the business.

Responsibilities

Has demonstrated involvement in a customer-focused digital/automation environment, with solid experience in an operational environment with involvement in process design and project delivery. This candidate must be an excellent communicator with an eye for detail and have the ability to communicate and own both good and bad news – mitigating challenges with a constant view of business value add and the impact to the P&L. The individual will be results-oriented and focused on accountability.

• Managing delivery of multiple initiatives to improve operational effectiveness and efficiency.
• Engaging with individuals across multiple teams and locations to support the design, build and deployment of solutions.
• Providing guidance and advice to project teams to ensure that solutions are appropriate, effective and aligned to global standards.
• Ensuring that projects have robust and feasible delivery plans that are fully documented and appropriately resourced.
• Working across multiple teams to ensure projects are managed and delivered in accordance with approved plans and budgets.
• As necessary partner with various IT teams and external vendor partners to drive the execution of projects.
• Taking COG ownership for ensuring that solutions deliver the desired business outcomes and provide long term sustainability.
• Ensure that the vision is followed throughout the execution of the projects through close management of the scope, EPICS, user stories, requirements and ultimate design.
• Ensure the team is focused on the highest priority outcomes according to business value.
• Working with local teams to ensure transfer of knowledge during project build and an effective handover into BAU upon completion.
• Leading transformation activities within the COG Claims team to establish and maintain the necessary skills, structures and tools to manage a digitally enabled business.
• Identify new opportunities to improve customer experience and internal efficiencies through automation, digitisation and processes enhancements.
  
  

Qualifications

Competencies

• A strong and influential communicator with experience of working across large teams with the ability to articulate complex concepts in simple language.
• The ability to manage senior stakeholders, with strength of character to share bad news and voice differences of opinion in a compelling and respectful manner.
• Exceptional problem-solving and critical thinking skills, with thorough attention to detail.
• Ability to understand the detail but be able to identify the important issues and summarise them in a concise and effective manner.
• Able to offer innovative out-of-the-box thought leadership. This candidate should be confident in the ability to understand business objectives/goals, flexible enough to manage within a constantly changing environment and strong enough to question business value of scope and requirements.
• Experience working in a global environment and taking input from product owners and stakeholders within different business units across multiple countries or regions.
• Ability to manage vision, strategy and scope with very large project teams, verification of as-is, articulation of to-be, identification of gaps and formulation of remedial plans.
• Ability to convert vision and strategies into features of the product or the outcome of the project.
• Ability to lead deep dive sessions across large project team that are spread across different regions and time zones.
• Willingness to work flexible hours (LATAM, EMEA, APAC)
  
  

Qualifications

• Strong experience in Business and System Analysis and IT System solution delivery experience is a must.
• Certification with SAFe Agile environment is a plus.
• Project Management certification and Agile experience is a must.
• Solid experience in working in a global environment, multi-discipline, matrix structure team fostering collaboration and team work.
• Business Value Chain and Opportunity assessment techniques and experience is required.
• Insurance / Claims experience/knowledge highly desirable.
• English required, Spanish desired.
  
  

What we offer in return:

• 29 days of vacation a year
• Spanish local contract
• Relocation package
• 2 days of working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Life and accident insurance
• Meal allowance
• Flexible compensation scheme
• Gympass
• Comprehensive Learning&Development offer
  
  

Flexible Working

We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

2300004S