We are expanding our business development and account management teams and looking for a Client Relationship Manager with strong background in Pharma to support local activities in Spain with existing engagements collaborate with different teams to...
We are expanding our business development and account management teams and looking for a Client Relationship Manager with strong background in Pharma to support local activities in Spain with existing engagements collaborate with different teams to expand our client footprint in Spain.
Overview of the role
Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business.
They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts.

They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements.
The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met.

They work towards establishing a positive client experience through delivery excellence.
This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities

- Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability

- Lead the onsite project teams and ensure they understand the client environment

- Responsible for Backlog growth
- Existing projects + Renewals/Extensions of current projects + Rate Revisions

- Drive RFPs / Proactive bids Renewals, Extensions, Application/Project additions, Application rationalization and modernization

- Build senior and strategic relationships through delivery excellence

- Understand the client environment, issues, and priorities

- Serve as the day-to-day point of contact for the clients taking the lead in delivery

- Support and drive firm-wide delivery initiatives.

- A CRM shared measures are margin, revenue, client satisfaction, & employee retention.
CRM role-specific measures are bid vs did, renewal win rates, & client experience.
Requirements

- Must have experiencee in the pharmaceutical industry with existing client relationships and networking.

- Strong background experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.

- Fluent both in Spanish and English
Preferred Qualifications

- MS or MBA degree preferred

- Strong background in a project environment and application development.

- Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
#Mgr
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 24 2021

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