Cash Collector French speaker -Page Group SSC
CONFIDENCIAL · Barcelona
- Improve Page Group cash flow
- Reduce and avoid Bad Debt
- Identify and solve customers' disputes
Description
Position Purpose:
- Improve Page Group cash flow
- Reduce and avoid Bad Debt
- Identify and solve customers' disputes Primary Responsibilities:
As member of the Continental Europe Order to Cash (O2C) department and being part of the Cash Collection Team:
- Manage collection activities for the assigned country, business, region or office customer portfolio
- Contact and follow-up daily your customers by phone calls or e-mails
- Understand the whole OTC process for a better dispute management
- Understand the legal and contractual recruitment scope
- Coordinate with the Billing Teams to solve invoice related disputes
- Collaborate with the Sales Team in negotiations with customers
- Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
- Give and keep visibility to the Sales Team on their portfolio's Collection status
- Prepare the litigation file for Legal procedures
- Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts
Profile
Primary Requirements:
- Fluent and professional English, native or bilingual level of French (additional Dutch language highly valued)
- Previous experience in the role highly desirable
- Dynamic, organized with a methodical approach
- Good negotiation and communication skills (spoken and written)
- Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
- Customer focus
- Ability to work under pressure to attain company objectives and Cash Collection KPIs
Job Offer
- Experience in a multinational environment (+40 nationalities in the SSC)
- Competitive compensation and benefits package in Barcelona, various well-being activity options
- B2B, no cold calling
- Hybrid model of working with fixed work schedule Monday-Friday
- Paid training
- Monthly bonus/incentive scheme
- Opportunity to job shadowing other departments and GROW WITHIN COMPANY internal promotions/ role changes / career path
- Strong focus on personal development and wellbeing
- Extended private health and dental insurance with nutrition and counselling sessions included
- Restaurants tickets
Requisitos:
Fluent and professional English, bilingual level of French (additional Dutch language highly valued)
Previous experience in the role highly desirable
Good negotiation and communication skills
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