API TSQL

We are seeking a Technical and Functional Support Engineer to work within the Customer Success Unit team. Descripción de la oferta - Respond and resolve requests for technical and operational assistance from our customers. - Research and investigate...
We are seeking a Technical and Functional Support Engineer to work within the Customer Success Unit team.
Descripción de la oferta

- Respond and resolve requests for technical and operational assistance from our customers.
- Research and investigate complex issues for Unnax's product defects using: logs, traces, dumps, scripts, and other tools.
- Identify and scale situations requiring urgent attention to the Development team.
- Monitor interfaces to detect deffects in our service.
- Partner with the Product team to highlight customers impact and influence the prioritization of defects/issues to manage fixes and documentation enhancement to ensure the satisfaction of our customers.
- Continuously expand knowledge of the Customer Success Unit best practices, procedures, and systems.
- Manage relationships with key internal stakeholders (Pre-Sales, Development and Product) to ensure success.
- Act as a functional and technical expert for the customers.
Perfil del candidato

- BS or MS in Computer Science (preferably) or any Engineering.
- Technical background and experience in software development and API technologies.
- Experience with ticketing tools.
- SQL knowledge.
- Elastic knowledge.
- Fluent in Spanish and Advanced level of English, other languages is a must.
- Proven experience to work under pressure in a dynamic environment.
- Curious and highly motivated with initiative, flexibility, and adaptability.
- Ability to handle high pressure customer situations and achieve resolution with a clear sense of urgency.
- Mindset and culture of customer problems first.
Oferta de empleo
Oportunidades de carrera y desarrollo profesional

Requisitos:

We are seeking a Technical and Functional Support Engineer to work within the Customer Success Unit team.

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