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About Lola Market Lola Market is a startup founded in 2015 and based in Madrid. With Lola Market, our customers can do their shopping online, selecting their products from different supermarkets or local markets of your city and receive your order...
About Lola Market

Lola Market is a startup founded in 2015 and based in Madrid.

With Lola Market, our customers can do their shopping online, selecting their products from different supermarkets or local markets of your city and receive your order within 1 hour.

Recently it has been acquired by Glovo so we are a part of a great company who is trying to change the world.

Since a few months ago, we have signed partnerships with Cabify and Aliexpress so their customers can also place their supermarket orders to Lola Market from those apps.

Lola Market offers the possibility of learning in a multicultural environment where diversity and inclusion are key to give incredible value to our product, people and our culture.

In Lola Market, you will work in a dynamic place while you will see how a Qcommerce sector company builds and develop business strategies and projects while having fun! Completing your internship with us, you will be able to be creative and provide your ideas to support the business while learning how day by day work is in a modern company with the objective of changing the world of the food delivery sector.

Are you interested? Keep reading!

Be a part of a team where you will be in charge of:
  • Manage queries from our customers and shoppers in a timely manner through phone, email and chat. (Shoppers are our riders who deliver the orders to our customers)
  • Resolve incidents which can happen before, during and after the de transit of the orders.
  • Support our customers and shopper satisfaction targets by providing an excellent service.
  • Management of communications and incidents by using the digital tools given to provide service (Multitasking skills).
  • Generate and report service and technical issues communicated by our customers and shoppers to the supervisor of the department allowing resolution.
  • Coordinate service operation initiatives with other departments (Marketing, Finance, etc)
  • Support the implementation of improvement projects and new business strategies to ensure the growth and expansion of the company.
You Have
  • Immediate availability to join (or be able to do it as soon as possible)
  • Valid D.N.I. or N.I.E
  • Valid Spanish Social Security number
  • Be proactive and autonomous to carry out the daily work.
  • Having high communication skills both spoken and written
  • Be able to resolve incidents efficiently and fast.
  • Be energetic everyday (even on the not very good days).
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Internship Conditions
  • 6 months (At least a minimum of 4 months)
  • 6 hours shifts, 5 days a week (Total of 30 hours a week adaptable to your teaching and studying needs)
  • Rotating shifts from 8.30am to 9.30pm from Monday to Saturday.
  • Two days off a week.
  • Sundays off.
  • 100% remote (you choose if you want to go to the office).
  • Economic support: €300 (Monthly)

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