We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your Work-life Opportunity
Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Based in our Barcelona HQ office, reporting to our Head of Platforms as the Technical Project Manager, you will be working closely with our Live Operations team, Product Tech teams, and other stakeholders (Operations, Finance, Commercial, Growth, Innovation) to define and deploy our platform features which unlock better user experience as well as operational efficiency.We aim to build platforms and tools which integrate seamlessly with Live Operations existing processes and workflows. This role will lead our efforts to achieve operations excellence through continuous improvement of internal and external-facing Live Operations solutions.
Be a Part Of a Team Where You Will
- Own and improve platforms performance metrics by improving integration of processes, information and tools.
- Guide the live operations platform roadmap, define the metrics and KPIs used to measure the success of the platforms and features we implement
- Create impact assessments and business cases for new platforms and features aligned with the company’s short and long-term goals.
- Collaborate closely with a cross-functional team from Operations, Product, and Engineering to define solutions that meet the business needs leveraging current or future platforms
- Be proactive and hands on when it comes to understanding live operations challenges and find standardization solutions which can create impact at scale.
- Coordinate with multiple stakeholders across various Glovo operating countries, external vendors and operations managers.
- Work closely with live operations teams to guide implementation and adoption of new platform features.
- Track the impact of all the changes implemented and the contribution to global performance such as optimising efficiency, improving platforms performance or reducing platform costs.
- Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders.
- Analysing, planning and developing scheduled projects
- Determining and defining clear deliverables and responsibilities
- Perform risk management to minimise project risks
- Create and maintain comprehensive project documentation
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
- Worked in a fast-paced environment and enjoyed simplifying and solving highly ambiguous problems.
- Stakeholder Management: you can motivate your teammates to build amazing products. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track. You have the ability to influence other teams to execute fast and deliver results.
- Strategic mindset: experience creating business cases and impact analyses.
- Experience managing projects, making effective use of your own and others’ time.
- You find innovative ways to validate big and novel ideas. You’re partial towards action and driving impact.
- You are deeply curious about how products and businesses work, and they come to be.
- You are a “people person” driven to get stuff done with a collaborative and empathic demeanour. You don’t win unless your team wins.
- Understanding of customer support platforms (CRM, telephony, LMS, KB, WFM, QA)
- Experience working in customer service environments is desirable
- Data oriented: you’re used to gather data through both qualitative and quantitative approaches (user research, A/B experimentation, usability testing, data analysis, competitor and market analysis)
- Superb communication and fully fluent in English: you have excellent written and verbal English communication skills. You make complex ideas understandable and craft presentations that are easy for multiple audiences to consume.
- An empathetic, inclusive and curious attitude
Experience Our Glovo Life Benefits
- Enticing equity plan (if applicable)
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Discounted gym memberships
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- Online therapy and wellbeing benefit
- External learning budget
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/
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