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From SOLUTIO , we are looking for an Operations Engineer for working hired directlly with o ne of our USA clients (ecommerce software company) , located in Madrid . You will work in close partnership with Software Engineering, IT, Professional...
 

From SOLUTIO, we are looking for an Operations Engineer for working hired directlly with one of our USA clients (ecommerce software company), located in Madrid. You will work in close partnership with Software Engineering, IT, Professional Services and Technical Support teams to design, develop and implement solutions in support of its products. You will focus on supporting escalated customer requests as well as responding to internal alerts, ensuring that our partners continue to have an optimal customer experience. You will be responsible for understanding system health and remediating urgent issues, using well-crafted solutions to resolve important business processes. Additionally, you will support the application deployment framework, monitoring and automation toolset, as well as contribute to infrastructure design and internal tooling. You will collaborate with the product development teams to ensure that new products and services are manageable, scalable, appropriately monitored and operationally supported.


Responsibilities:

·      Support escalated customer requests and ensure proper triage and follow-through.

·      Maintain platform up time to ensure processing needs are met.

·      Incident and problem management including troubleshooting, debugging and root cause analysis.

·      Design, implement and maintain application monitoring, metrics and alerting.

·      Maintain SLAs with internal and external stakeholders.

·      Identify opportunities for improvement to the platform and operational work through automation.

·      Identify issues quickly to allow for minimal impact in production.

·      Maintain existing tools that support production systems.

·      Work with Development teams to ensure proper production support is available for launch of new projects.

·      Frequent collaboration with software engineers, product owners and architects.

·      Assess and enhance reliability, performance, availability, durability and throughput of core systems.

·      Occasional on-call duties.

 

Requirements:

·      Working knowledge of MS SQL.

·      Ability to communicate effectively with both a technical and non-technical audience across multiple teams and disciplines.

·      Excellent troubleshooting and creative problem-solving skills.

 

Nice to Haves:

·      Experience running large scale distributed systems in production.

·      Experience working with Incident Management Process.

·      Working knowledge of communications protocols AS2, SFTP.

·      Experience with drop shipping or ecommerce.

·      Experience working with APIs, postman.

·      Working knowledge of Rust or PHP.

·      Ability to diagnose complex distributed systems problems whether it be system, network or code.

·      Working knowledge of Amazon Web Services (AWS).

·      Experience with logging and monitoring systems Datadog, CloudWatch, Elasticsearch.

·      Working knowledge of Jenkins and CI/CD pipelines.

·      Familiarity with multiple business document file formats EDI, Flatfiles, XML, delimited, etc.

 

About Us

·       Our team is comprised of very talented and highly motivated individuals who pride themselves on working smarter, not harder.

·       We’re empowered to make local decisions, reducing the overhead of getting things done.

·       We aim for operational excellence, automating repeatable tasks or getting fixes implemented upstream.

·       We favor a Lean approach to our development, following agile workflows such as Scrum and Kanban, depending on the directive of the team.

·       We welcome new technologies and are constantly self-evaluating our tech stack to make sure we are providing operational excellence.

 

About You

·       You view operations engineering as a craft and welcome the opportunity to share knowledge with fellow enthusiasts. Strong troubleshooting skills are a must.

·       You find implementing and utilizing monitoring, metric and logging toolsets exciting and love experimenting with them.

·       "Good enough" is not in your vocabulary. You find innovative ways to keep the customer happy through prompt, well communicated and thorough support actions.

·       You thrive under pressure and rise to the occasion as a key contributor during incident remediation.

·       You find collaborating with engineering teams on operational best practices as new applications are developed inspiring.

·       You continually look for ways to improve process and often consider how things can be done in a more efficient manner.

·       For you, it is more than a job.

·       You have an excellent level of English.

·       You have availability for working under a USA schedule (aprox, from 2pm-00am, from monday to friday, although with certain flexibility).

 

 

Our Tech Stack

Much of our stack is Java backed by MSSQL but we are using several other languages (e.g., JavaScript and C#), and are continually investigating new technologies. We are interested in candidates with a diverse technical background who aren't afraid to work with something new. Here is a nonexclusive list of technologies we currently use:

·       SQL, C#, Java, JavaScript, Rust, PHP, Python, Bash, Powershell, Node.js

·       Amazon Web Services (AWS) – ECS, Lambda, RDS, Kinesis, CloudFormation etc.

·       Amazon Aurora, DynamoDB, MS SQL, MongoDB

·       Dropwizard, Grails, Spock, Terraform

·       Datadog, Jenkins, GitLab-CI, Chef, Sensu, Site24x7, Ansible, Graphite, Grafana, Sumo


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