We are Impress . We believe everyone deserves a smile they’ll love. We are the largest chain of ortho clinics with fully digital processes in Europe. We have revolutionised the invisible orthodontic sector with the best team of professionals...

We are Impress. We believe everyone deserves a smile they’ll love.


We are the largest chain of ortho clinics with fully digital processes in Europe. We have revolutionised the invisible orthodontic sector with the best team of professionals specialised in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.


Our business model, a true combination of medical expertise and digitalisation has been recognised in the top fastest-growing HealthTech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!


Born in Barcelona in 2019, in just 2 years, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 9 countries and more than 100 locations and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe.


We’re looking for:


As we continue to increase our global reach, we are growing our Patient Care team in our HQ in central Barcelona. As Operations Manager, you will implement the right processes and practices across the organisation.


As Impress grows, so does our focus on your career and personal development. We're looking for your willingness to grow with us and have the drive and understand the potential of what we are building. We have robust training and recognition programs to support your career path.


Job description:


At Impress, we owe our success to the efficiency of our organisational processes. To help maintain and grow this standard, we’re seeking an experienced Operations Manager to oversee daily activities. As an ideal candidate, you’ll have a sharp business mind and proven success managing multiple departments toward maximum productivity. You’ll display a proven ability to develop and improve all the processes between our clinics and the Patient Care team, helping and supporting our patients to have a better experience.


In this role, you will:


  • Ensure all operations are carried on in an effective way
  • Improve operational management systems, processes, and best practices of our clinics
  • Support the clinic's processes and remain compliant with our internal protocols
  • Perform quality controls and monitor production KPIs
  • Grow the efficiency of existing organisational processes and procedures to enhance and sustain the organisation’s internal capacity
  • Train and supervise staff
  • Find ways to increase patient satisfaction and the quality of customer service
  • Increase communication between clinics and the Patient Care team


What you need to be successful:


  • Proven work experience as Operations Manager or similar role
  • Knowledge of organisational effectiveness and operations management
  • Excellent communication skills
  • Leadership abilities
  • Outstanding organisational skills
  • You speak professional English. Spanish is a plus.
  • You live in the Barcelona area.


We can only accept applicants who have the right to work in Spain.


Impress is an inclusive workplace and where people with all kinds of differences and disabilities feel welcome and valued for your contributions.


Impress operates to the safety standards required under all current Covid-19 rules and guidelines. For employees who work in our clinics, offices and supply chain, lateral flow testing is performed twice a week. Additionally, face masks must be worn and social distancing is in place. Our buildings are sanitised regularly throughout each day.

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