JOB PURPOSE
Supports our Work and Career Architecture clients and wider internal teams, in the delivery of consulting projects which utilise a range of Korn Ferry Digital products. Ensures ongoing client success by facilitating memorable and informative training sessions and provides ongoing coaching and best practice support, leveraging prior in-house HR experience to bring the Korn Ferry Digital Suite to life for clients.
Responsibilities
Deliver for both internal and external stakeholder engagement activities to support development of effective project working relationships and to identify and respond to stakeholder needs and concerns.
Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
Manage basic aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes.
Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.
Provide advice, training, and assistance to clients to resolve queries and ensure the KF Digital Suite capabilities are well understood by the client business.
Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy.
Carry out complex HR data processing tasks; advise colleagues when needed and use expertise to help improve data collection tools and administration processes.
Support the delivery of job analysis and job evaluation processes; produce job descriptions/role profiles and associated scoping data.
Assist clients in the preparation of data submissions for KF Pay surveys in line with specified requirements to ensure accurate and timely input.
Develop training courses to fill gaps in existing programs, methods or tools. Run training programs for specific technical areas using prepared content.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
BEHAVIORAL COMPETENCIES
Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Makes good and timely decisions that keep the organization moving forward. For example, seeks coaching from others to address routine problems; learns to handle these issues effectively. Bases decisions and actions on relevant rules and procedures.
Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations.
Anticipates and balances the needs of multiple stakeholders. For example, draws upon insights from varied sources to gain a rich understanding of how to meet the needs of multiple internal and external stakeholders. Probes deeply in order to gain a rich, detailed grasp of the priorities of different stakeholders; takes initiative to respond to stakeholder problems.
EDUCATION
Foundation degree, Undergraduate, Certificate/Diploma of Higher Education, NVQ Level 4 and 5, RQF Level 4 and 5
Experience
General Experience
Experienced practitioner able to work unsupervised (13 months to 3 years)
Managerial Experience
Basic experience of coordinating the work of others (4 to 6 months)
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