Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 150 locations worldwide, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Lyft.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

Location: This role is available to remote candidates that are based in the EU, in a day rate model.

The Role

// Masabi is looking for an Engineering Manager to head up our Launch Operations team. This role reports to the Director of Platform Strategy, who is responsible for our Solutions Engineering and Launch Operations departments.

The team is responsible for product configuration for our clients both for new customer set-ups, as well as changes requested by existing customers. The team works closely with our Project Managers, Account Managers and other engineering teams to handle all apps and web user interfaces released by Masabi and to support the launch of new features. The team is UK/US-based and could potentially expand to other time zones in the future.

As a configuration team, the engineers are not developing software or writing code every day, but are responsible for managing configuration files, running setup scripts, customising and releasing white-label apps and websites, as well as a variety of setup operations in internal and external systems as needed. The team uses a variety of tools to achieve this, including Xcode, Android Studio, Postman, GitLab and Jira.

This role involves managing a team of around six people comprising 5 configuration engineers and 1 automation engineer. Previous experience managing engineering teams is essential. The successful candidate will have excellent organisational and communication skills and have experience negotiating with stakeholders to agree delivery timelines and priorities.

Responsibilities



// The core responsibilities of the role are grouped into the following activities:

• Around 50% of the available time focused on Delivery Management, including:
• Ownership for the rituals of your team's delivery lifecycle (e.g. planning, Stand-Ups, Retrospectives, Release Coordination, Delivery Processes, Customer Launch Support). You are encouraged to develop delegates within your team to further reduce this time allocation
• Partnering with your engineers and BA to groom backlogs, estimate future work, and agree dates with related definitions of done. You are responsible for delivery date management and the related communications
• Negotiating with other Masabi stakeholders, primarily our Services team, to agree priorities and realistic delivery dates; deal with change requests and identify and communicate what won’t get done as a result
• Partnering with other Engineering Managers to coordinate cross-team technical activities, including getting a clear handover of any new tasks to be performed by the configuration engineers going forwards
• Operational excellence within the team, including triaging support issues with the BA, the incident management process and ensuring/monitoring uptime of services
• Around 20% of available time for Line Management of people in your Team, including:
• Regular 1:1’s, holiday and expense approvals for your team
• Responsibility for the full employee life-cycle of direct reports, including interviews, input into the performance review process, personal and professional development, role changes, etc.
• Around 10% of available time participating in Cross-Team Engineering Rituals, including:
• Providing work delivery progress and participating in the weekly critical project review meeting
• Providing operational metrics data (e.g. via dashboards) and participating in a (future) regularly scheduled operational excellence review meeting
• Cross-team and leadership meetings required (e.g. Scrum-of-Scrums, Goal / Resource / Budget Planning, etc.)
• Any remaining time would be spent doing hands-on Development activities to support your team
  
  

The decision authorities for this role include agreeing to defined hiring processes for your candidates, recommendations for hiring decisions, control over allocations of resource time for your team’s operational excellence and personal development activities, as well as sign-off for any local budgets for operational expenses, training or team entertainment (if applicable).

Responsibilities Of All Team Leads At Masabi

• Seek to understand and learn Masabi’s vision and your team’s part in it. Remember, our vision and strategy are evolving - stay fresh and make plans to achieve them
• Know your people, care deeply for them and plan for their futures
• Curate an open environment. Share problems, listen to solutions and create space for others to flourish
• Celebrate your team's successes, but also discuss openly and without fault your failures, as this is when we learn the most
• Remove ambiguity by sourcing and sharing information - default to open, default to transparent.
• Continuously reflect on what can be improved. Work to be the best team you can be and ensure you are set up for success
• You are accountable for your team's commitments. Plan, protect, prioritise and communicate, creating success as you go
• Maintain a high level of business awareness to help solve business problems and meet customer needs. Customer success is critical
• Your team members will move on and so will you. Share knowledge, share responsibility and create space for others to lead
• You are our best example of what “great” looks like
  
  

Additional Information



// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work. Whoever you are, just be yourself.

We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together we are creating a future.

We’re already powering journeys - are you ready to join us?