Acerca de nuestro cliente

One of the best Luxury 5* Hotels in Marbella, recognised internationally.

Descripción de la oferta

The Guest experience managers will be responsible for:

  • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
  • Respond to guests needs and anticipate their unstated ones
  • Actively listen and resolve guests' complaints
  • Oversee and coordinate all arrivals and departures of special guests
  • Coordinate and manage communication between guests and staff
  • Promote all amenities, conveniences and programs offered
  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.
  • Follow and enforce established policies and procedures
  • Appraise team's performance and produce reports
  • Examine activities logbook, assign tasks appropriately and implement control schedule daily

Perfil Buscado (H/M/D)

  • Proven working experience as guest relations manager
  • Working experience in 5* Hotels. Experience in international hotel chains will be a plus.
  • Proficiency in English, multilingualism will be considered an asset
  • Excellent problem resolution skills
  • Outstanding communication and active listening skills
  • Ability to work flexible hours
  • International Experience

Qué ofrecemos

The opportunity to join one of the best hotels in Spain and a professional career development.

Últimas ofertas de Design