Acerca de nuestro cliente Important company provider of innovative solutions for building automation, located between Barcelona city and Vallés Occidental. Descripción de la oferta The Head of Technical Support (h/m) will perform the following tasks:...

Acerca de nuestro cliente

Important company provider of innovative solutions for building automation, located between Barcelona city and Vallés Occidental.

Descripción de la oferta

The Head of Technical Support (h/m) will perform the following tasks:

  • Technical support (Tier 3), via telephone, mail and remote desktop (after-sales).
  • Assisting teams under his/her command in their performance.
  • Assistance/doubt-resolution to sales team on the products (pre-sales).
  • Setup and maintenance of helpdesk tools.
  • Follow-up of support cases requiring action.
  • Defining and coordinating tools, processes and strategy to follow in relation to the Tech Support Department.
  • Elaboration of technical documentation such as user manuals, datasheets, application notes, FAQs, etc.
  • Identification and reporting of deficiencies found in the technical documentation.
  • Maintenance of external documentation related to assigned products.

Perfil Buscado (H/M/D)

The Head of Technical Support (h/m) must posses:

  • Technical degree in Electronics or Telecommunication.
  • MANDATORY: High level of English and Spanish languages.
  • At least 4-5 years of experience in Tech Support (Tier 3) related to Domotics and communication protocols.
  • Strong knowledge in building automation protocols (KNX, BACnet, Modbus, LonWorks, MBUS, DALI...).
  • Solid technical background in Field Bus Technologies for Home / Building Automation technologies.
  • Strong documentation skills.
  • Highly valuable be fluent in other languages: French, German, Portuguese, Arabic...
  • Highly valuable previous experience in Team Management.
  • Valuable previous experience as Product Engineer, Product Manager or Project Manager.
  • Valuable previous experience in multi-protocol integration.
  • Valuable previous experience in HVAC solutions.

Qué ofrecemos

  • Time flexibility: Entry and exit times are flexible within wide ranges, and all the extra hours carried out in work peaks are accumulated and can be enjoyed later as free hours, so the real working day is always 40 hours weekly.
  • Geographic flexibility: Option of working 3 days a week from the Barcelona office.
  • Indefinite contract and labour stability.
  • Work in a growing and well positioned company.
  • And other benefits such as flexible compensation plans, training plans and more.

¡No te pierdas nada!

Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo


Nunca compartiremos tu email con nadie y no te vamos a enviar spam

Suscríbete Ahora

Últimas ofertas de empleo de Informática e IT en Barcelona

Kymos

Cerdanyola del Vallès, ES

At Kymos, we want to ensure that we attract the best professionals in the industry. That's why we have opened a job...

Profesional Libre

Cornellà de Llobregat, ES

Estamos en busca de un candidato entusiasta que desee formar parte del crecimiento de la empresa. El rol principal de...

OXIGENT Technologies

Barcelona, ES

¿Te interesaría seguir desarrollándote como System Architect en una compañía líder de ingeniería global dedicada al...

Amazon

Barcelona, ES

Description EU Central Operations (CO) On-Road Services is looking for a Lead to support in ongoing and upcoming...

Almato Iberia

Estamos buscando un talentoso y experimentado Arquitecto de Soluciones SAP para unirse a nuestro equipo dinámico. Como...

SIDN Digital Thinking

En SIDN Digital Thinking te queremos ¿Eres una persona apasionada del marketing digital y de la gestión de proyectos?...

Quirónprevención

Granada, La, ES

En Quirónprevención, buscamos contar con el mejor talento, el tuyo. Queremos que formes parte de un proyecto que piensa a...

transForma Partnering

Barcelona, ES

¡Hola! En Transforma Partnering S,L, una firma de consultoría y servicios empresariales, estamos buscando un Responsable...

Michael Page

Barcelona, ES

Perfil buscado (Hombre/Mujer) • Definición y soporte de una plataforma de APIs que permita la exposición de APIs para...

Michael Page

Barcelona, ES

Perfil buscado (Hombre/Mujer) • Manage end-to-end projects, from initiation to closure, ensuring they are delivered on...