SaaS

Acerca de nuestro cliente Leading global manufacturer and supplier of contact center software and services. Descripción Manage assigned to New Logo/business development and act as the primary point of contact for client relationships. Build trust and...

Acerca de nuestro cliente

Leading global manufacturer and supplier of contact center software and services.

Descripción

  • Manage assigned to New Logo/business development and act as the primary point of contact for client relationships.
  • Build trust and create meaningful relationships among customers.
  • Anticipate customer requirements and potential challenges.
  • Identify opportunities to cross-sell and upsell clients on additional products and services.
  • Prepare and submit executive reports to the Sales Manager.
  • Manage and develop new sales.
  • Support sales with customer renewals, proactively identifying and prioritizing resources and effort based on perceived risk, potential growth, strategic value, and renewal schedule.
  • Work closely with Sales, Pre-sales, and Operations teams to ensure an exceptional customer experience and take care of any customer issues.
  • Communicate process/ tools/ systems improvement opportunities.
  • Serve as the primary contact in solving complaints and addressing service or product issues.
  • Analyze and document the country's potential market behavior, business advances, and customer achievement outcomes.

Perfil Buscado (H/M/D)

  • 5+ years experience in Commercial Area.
  • Experience directly in business development in product companies.
  • Experience in Contact Center Solutions.
  • Experience in SaaS or Software industry.
  • Bachelor's degree in Telecommunications, Computer or Electronics Engineering, Business Administration, Computer Systems Administration, Economics or Marketing.
  • Strong leadership skills to advocate cross-functionally on behalf of customers.
  • Prior experience managing a diverse portfolio of customers.
  • Passionate about helping customers and relationship development.
  • Excellent listening, verbal, and written communication skills.

Qué ofrecemos

  • Participation in an exciting project in a large multinational company in the technology sector within the Contact Center World.
  • Professional growth and projection.
  • Joining a dynamic and stable work team, committed to the objectives and philosophy of the company.
  • Large portfolio of technological solutions to meet the requirements of the contact center.

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