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Leading global manufacturer and supplier of contact center software and services.

Descripción

• Manage assigned to New Logo/business development and act as the primary point of contact for client relationships.
• Build trust and create meaningful relationships among customers.
• Anticipate customer requirements and potential challenges.
• Identify opportunities to cross-sell and upsell clients on additional products and services.
• Prepare and submit executive reports to the Sales Manager.
• Manage and develop new sales.
• Support sales with customer renewals, proactively identifying and prioritizing resources and effort based on perceived risk, potential growth, strategic value, and renewal schedule.
• Work closely with Sales, Pre-sales, and Operations teams to ensure an exceptional customer experience and take care of any customer issues.
• Communicate process/ tools/ systems improvement opportunities.
• Serve as the primary contact in solving complaints and addressing service or product issues.
• Analyze and document the country's potential market behavior, business advances, and customer achievement outcomes.

Perfil Buscado (H/M/D)

• 5+ years experience in Commercial Area.
• Experience directly in business development in product companies.
• Experience in Contact Center Solutions.
• Experience in SaaS or Software industry.
• Bachelor's degree in Telecommunications, Computer or Electronics Engineering, Business Administration, Computer Systems Administration, Economics or Marketing.
• Strong leadership skills to advocate cross-functionally on behalf of customers.
• Prior experience managing a diverse portfolio of customers.
• Passionate about helping customers and relationship development.
• Excellent listening, verbal, and written communication skills.

Qué ofrecemos

• Participation in an exciting project in a large multinational company in the technology sector within the Contact Center World.
• Professional growth and projection.
• Joining a dynamic and stable work team, committed to the objectives and philosophy of the company.
• Large portfolio of technological solutions to meet the requirements of the contact center.