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Leading global manufacturer and supplier of contact center software and services.
- Manage assigned to New Logo/business development and act as the primary point of contact for client relationships.
- Build trust and create meaningful relationships among customers.
- Anticipate customer requirements and potential challenges.
- Identify opportunities to cross-sell and upsell clients on additional products and services.
- Prepare and submit executive reports to the Sales Manager.
- Manage and develop new sales.
- Support sales with customer renewals, proactively identifying and prioritizing resources and effort based on perceived risk, potential growth, strategic value, and renewal schedule.
- Work closely with Sales, Pre-sales, and Operations teams to ensure an exceptional customer experience and take care of any customer issues.
- Communicate process/ tools/ systems improvement opportunities.
- Serve as the primary contact in solving complaints and addressing service or product issues.
- Analyze and document the country's potential market behavior, business advances, and customer achievement outcomes.
Perfil Buscado (H/M/D)
- 5+ years experience in Commercial Area.
- Experience directly in business development in product companies.
- Experience in Contact Center Solutions.
- Experience in SaaS or Software industry.
- Bachelor's degree in Telecommunications, Computer or Electronics Engineering, Business Administration, Computer Systems Administration, Economics or Marketing.
- Strong leadership skills to advocate cross-functionally on behalf of customers.
- Prior experience managing a diverse portfolio of customers.
- Passionate about helping customers and relationship development.
- Excellent listening, verbal, and written communication skills.
- Participation in an exciting project in a large multinational company in the technology sector within the Contact Center World.
- Professional growth and projection.
- Joining a dynamic and stable work team, committed to the objectives and philosophy of the company.
- Large portfolio of technological solutions to meet the requirements of the contact center.
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