Working closely with the Engineering Team Leader, the Customer Support Engineer will provide technical support to customers operating Mitsubishi Power equipment across the EMEA region. This is a predominantly office-based engineering role, focused on helping customers and internal teams resolve technical issues, support maintenance planning, and maintain the reliability, availability and safety of critical power generation assets.

The Customer Support Engineering team supports the operation and maintenance of OEM gas turbines, steam turbines, generators, control systems and auxiliary equipment at customer sites. Much of this support is delivered remotely through technical correspondence, virtual meetings, engineering reviews and close coordination with internal teams. From time to time, the role will also involve supporting outage activities at customer sites across the region.

As a Customer Support Engineer, you will help investigate technical issues, prepare technical documentation, support scheduled and forced outages, and act as a key link between customers, field service teams, engineering specialists, programme management, commercial and tendering colleagues. This is an excellent opportunity for an engineer who enjoys structured technical problem solving, written technical communication and working with large-scale power generation equipment in a service environment.

Role responsibilities

In this role, you will provide engineering support for customer technical issues relating to gas turbines, steam turbines, generators, control systems and associated auxiliary equipment. You will work as part of a multidisciplinary engineering team and will be expected to develop a strong practical understanding of the operational, maintenance and service requirements of Mitsubishi Power equipment.

Key responsibilities will include:

• Providing technical support for the operation and maintenance of Mitsubishi Power gas turbines, steam turbines, generators, control systems and auxiliary equipment.
• Responding to customer and internal technical queries through email, virtual meetings, technical reviews and internal coordination.
• Supporting customers and internal teams during day-to-day plant operation, scheduled maintenance activities and unplanned or forced outages.
• Providing office-based engineering support during outage planning and execution, with occasional travel to customer sites across the region where required.
• Investigating technical problems, assessing available data and information, identifying potential root causes and supporting the development of corrective actions.
• Leading or contributing to root cause analysis activities for customer technical issues, working with engineering specialists, field service teams and site-based colleagues where required.
• Acting as a technical liaison between customers, field service teams, engineering, design and other internal stakeholders to support timely and effective resolution of issues.
• Preparing high-quality technical reports, procedures, presentations and supporting documentation in line with internal engineering standards and processes.
• Documenting technical information, investigation findings and project-related data in accordance with engineering policies and procedures.
• Supporting technical review meetings with customers, which will typically take place virtually, with face-to-face meetings required from time to time.
• Building effective working relationships with customers and internal stakeholders, ensuring technical concerns and requirements are clearly understood, documented and addressed.
• Supporting programme management, commercial and tendering teams with technical input for business development, proposals and existing service opportunities.
• Travelling to Mitsubishi Power locations and customer sites across the region when required.
• Supporting unplanned or forced outage activities to help customers meet availability and operational performance goals.
  
  

We are looking for a technically capable engineer who is motivated to develop their expertise across major rotating equipment and power generation systems. You should be comfortable working with complex technical issues, collaborating with multidisciplinary teams, and communicating clearly through written reports, technical documentation, virtual meetings and professional correspondence.

The ideal candidate will have:

• A bachelor’s degree in Mechanical Engineering, or a closely related engineering discipline.
• Exposure to gas turbines, steam turbines, generators, control systems, auxiliary systems, or other major rotating equipment.
• Experience in one or more of the following areas: equipment design, operation, repair, service, installation, commissioning, maintenance, or technical support.
• Strong analytical and problem-solving skills, with the ability to assess technical information and support practical engineering solutions.
• Experience preparing technical reports, procedures, specifications, proposals, or customer-facing engineering documentation.
• Strong written communication skills, with the ability to produce clear, structured and accurate technical documents.
• Good interpersonal skills, with the ability to build credibility and maintain effective working relationships remotely and in person when required.
• Strong organisational skills, with the ability to manage multiple priorities and respond effectively to time-sensitive technical issues.
• The confidence to work with colleagues across different functions, cultures and countries.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• Experience with engineering, analytical or simulation software would be advantageous.
• Fluency in business English.
  
  

This role would suit an engineer who enjoys applying technical knowledge in a structured, service-focused environment. You will be part of a specialist engineering team supporting critical power generation assets across the region, with the majority of work delivered from the office through technical analysis, documentation, remote collaboration and outage support. For someone looking to develop their expertise across large-scale rotating equipment while contributing directly to customer reliability, availability and safety, this is a strong opportunity.

At Mitsubishi Power, diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team