Mission

Lead the endtoend services operations in Iberia. Ensure optimal performance of field service operations, refurbishment operations, equipment delivery and lifecycle management of beverage/HORECA equipment. You will drive operational excellence, cost control, customer satisfaction and align operations with the companys sustainability goals. Improve business financial results and deliver budgeted P&L costs.

Key Responsabilities

• Lead and manage service operations teams: field service, technician scheduling and dispatch, refurbishment centers, equipment delivery, and spare parts distribution.
• Manage budgets, costcontrol, forecasting, serviceoperating P&L and contribute to profitability of service operations.
• Define and monitor operational KPIs such as firsttime fix rate, equipment uptime, cost per repair, spareparts inventory turns, refurbishment throughput.
• Optimize equipment delivery by aligning with the logistics team.
• Review and establish SOPs to improve productivity and cost.
• Focus on sustainability by contributing actively to secure ECOVADIS Certification and Score Improvement
• Embed and drive the circular economy agenda: maximize reuse of recovered parts, minimize waste, support sustainable resourcemanagement initiatives.
• Collaborate with IT/ Systems team to elevate service quality and efficiency.
• Build, mentor and lead a highperforming operations team, ensuring strong culture, compliance (health & safety, quality, GDPR) and operational governance.
• Interface with customers to ensure high service reliability, customer satisfaction and longterm service contract retention.

Qualifications

• B. Sc. in Business or Engineering
• Master in Business Management/ Administration will be an asset
• Proficient user of Spanish and English language
• IT literate

*Please note that it is important to complete all the required information fields in order to apply correctly for the position*