The largest European automobile club is based in Barcelona-El Prat de Llobregat and they are looking for you! They take care of vehicles and personal assistance for their members and customers who are abroad. With more than 22 million members! Are you...

The largest European automobile club is based in Barcelona-El Prat de Llobregat and they are looking for you!


They take care of vehicles and personal assistance for their members and customers who are abroad. With more than 22 million members!

 

Are you excited to be part of a growing, multinational team and expand your knowledge in case management? Do you share the same enthusiasm for being there for others and helping them? In the international service center, an exciting and varied job awaits you. Do not doubt about applying!! We will contact you right away!!

 

As a Customer Service Specialist you will:

  • Be first point of contact for members and clients, stranded due to an accident, breakdown or illness, when traveling abroad and in need
  •  Record all relevant information to ensure the fastest possible help organization and process the relevant orders for assistance
  •  Perform outbound contacts to our network partners to mediate or organize, as needed, medical or roadside assistance
  •  Advising and informing members and insured clients during the case management process
  • Taking an active role in the claims management of the cases
  • With your empathy you manage to calm the members and clients down, even in emergency situations

You bring with you:

  • Fluent conversational proficiency in German and any of the other required languages
  •  Good communication skills and enjoying contact with people
  • Distinct customer orientation and high social skills
  •  Willingness to work in flexible rotative shifts, public holiday,s and weekends (Service 07-23)
  •  Team-Player and good organizational skills
  • Interest in developing skills in training opportunities and self-learning
  • User knowledge in the field of standard software
  • Professionals and career changers are very welcome

What- s in for you:

  • Permanent contract, full or part-time
  •  Starting salary of € 22.000 gross per year (Full-Time) plus
    • Shift supplements for worked week-ends and public holidays
    • Up to € 1.155/yearly of value in Restaurant Voucher
    • Yearly bonus payment of up to one monthly salary
    •  Supplements for further qualifications such as plus for multi-skilling
  •   2 employee events per year
  •  Option to work hybrid after successful induction into the company-services
  •   Start date: preferably October/November 2022
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