Office Teletrabajo

Do you have a passion for customer service? Are you a people person? Are you a native Dutch speaker? Do you have a very high level of English? If so, we have the right position for you! We are looking for a passionate and proactive person, with some...
Do you have a passion for customer service? Are you a people person? Are you a native Dutch speaker? Do you have a very high level of English? If so, we have the right position for you! We are looking for a passionate and proactive person, with some experience in customer service. This position will be dealing with dealers, customers, solving technical difficulties and warranty cases. This position can be in our beautiful spacious office in Barcelona or we offer the possibility of remote work in other parts of Spain.

Key functions

1)Provide advice and guidance to customers for tools, products, platforms, etc. via call, e-mail, chat, and social media.
2)Be the image of the company and service and ensure a high customer experience by answering, and following up all requests.
3)Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services).
4)Strive to continuously develop and improve the processes and service to always ensure the best customer experience

Benefits

-Working hours: 09:00 - 17:00 Monday - Friday
-Free Weekends
-Long term stable contract with Adecco
-Work in an international company with the possibility of professional growth.

Requirements

-Fluency in Dutch (C2 level, Native or equivalent) Fluent in English.
-Mid-level computer skills.
-To be a natural communicator, adapting your style to each Customer.
-Be able to deliver an excellent customer experience from start to finish.
-Be able to work under pressure and have a good team engagement.
-Ability to multitask.
-It would be ideal if you had experience in customer services and social media.
- If needed, you should have an internet connection at home for Home Office during the first weeks.

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