Office

Do you have a passion for customer service? Are you a people person? Are you a native Finnish speaker? Are you looking for a diverse atmosphere to work in? Do you have a high level of English? If so, then you have found the right position! We are...
Do you have a passion for customer service? Are you a people person? Are you a native Finnish speaker? Are you looking for a diverse atmosphere to work in? Do you have a high level of English? If so, then you have found the right position! We are looking for a passionate and proactive person, who will give high-quality customer service within the international sector in a multinational company with many growth opportunities.



Key functions:



- Ensure customer satisfaction and provide professional customer support.

- Manage service Subscriptions (New subscription, subscriptions information, update products, and services, etc.).

- Billing (Change payment method, billing incidence, invoicing, and other billing-related issues).

- Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other material.

- Follow up and ensure customer satisfaction.

- Manage claims, suggestions, and hearing customers- feedback on the product.

- Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs and, how to enhance any website/App value proposition.





Benefits:

- Monday - Friday. 39 hours week/ 7.00 h to 15.00 h.

- Salary between 18.000 - 19.000 Euros Gross (Including Base Salary, Language Pluses, Non-fixed bonus, etc.).

- Stable contract with Adecco

- YOU CAN WORK FROM ANY PLACE IN SPAIN!! 100% TELEWORKING.



Requirements:

- Fluency in Finnish (Native or C2 Level). High level of English (C1).

- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.

- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.

- Advanced user of MS Office

- Able to handle stressful situations.

- Teamwork spirit. Organized. Curious and hunger to learn more.

- Critical and analytical thinking.

- Problem resolution.

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