Office

Do you have a passion for customer service? Do you consider yourself a people person? Are you a native or C2 level French speaker, who has a high level of English? If so, we have the right position for you! We are looking for a passionate and...
Do you have a passion for customer service? Do you consider yourself a people person? Are you a native or C2 level French speaker, who has a high level of English? If so, we have the right position for you! We are looking for a passionate and proactive person, with some experience in customer service. This position will be dealing with customers helping them solve technical difficulties and warranty issues.

Key functions:

- Answer roadside assistance calls from users of insurance companies. (Crane management,
repairs, offering alternative transportation to the insured, etc.).

Requirements

- Fluency in French (C2 level, Native or Bilingual) Fluent in English (B2/C1 Level)
- Candidates must be available to work
full time (39 hours per week), Monday to Sunday. Rotative schedules.
- Candidates must be based in Barcelona.
- Candidates should have an internet connection at home for Home Office during the first weeks.
- Candidates must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.
- Candidates must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
- Ability to multitask.
- Mid-level computer skills

Benefits:
- (08:00 - 16:00 / 10:00 - 18:00). Monday - Sunday
- Long-term contract with Adecco
- Fun international team with
opportunities for growth
- Hybrid position

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