Are you the Customer Support Agent we- re looking for? Are you an enthusiastic tech-oriented professional within the travel industry who speak fluently any Scandinavian language? Then you- re the person we- re looking for!

We are looking for Customer Support Agents to serve as Amadeus customers- first point of contact via phone, e-service and/or other media for support related requests to Amadeus- local products, services and solutions, with the key focus on achieving high standards in the first contact resolution within the Scandinavian speaking markets

Main Responsabilitites

What we can offer you

- You will be part of a multi-cultural team with an international scope.
- You will benefit from a permanent contract and a competitive employee benefits package such as pension plan, travel, life and healthcare insurance as well as lunch allowance.
- Skill development and team management opportunities.
- Experience in one of the world- s top 10 IT companies.
- You will be based in either Barcelona Office (Via Augusta 158).
- Serve as Amadeus customers- first point of contact via phone, e-service and/or other media in line with the defined support process and tools.
- Primarily provide high first contact resolution to an agreed set of Amadeus Products to be measured in line with performance indicators, utilizing full product knowledge and problem resolution skills.
- - Log all cases in the appropriate Amadeus tool and assure correct and comprehensive data to enable meaningful reports and analysis
- Quickly understand customer needs and impact. Service customers in a fast and efficient manner and apply workarounds if a final solution cannot be applied in a short time.
- Apply solutions by using knowledge base and guide customers through our portal to increase customer usage and adoption
- Ensure an efficient and qualitative case handling by following the defined support process and tools
- Work in line with, and in support of, existing help desk processes and defined service levels
- Search the knowledge base for a solution and use all available tools and media for an efficient and effective problem resolution

Últimas ofertas de Customer Service