Office

Are you a native or C2 level POLISH speaker? Are you looking for a diverse atmosphere to work in? If so, then youhave found theright position! In Adecco, We are looking for a passionate and proactive person, who will give high-quality technical...
Are you a native or C2 level POLISH speaker? Are you looking for a diverse atmosphere to work in? If so, then youhave found theright position!

In Adecco, We are looking for a passionate and proactive person, who will give high-quality technical support service withintheinternational sector in a multinational company with many opportunities for growth. This engineering and technology, has around 8,000 associates at 27 locations supporting national and international customersinmore than 40 languages.


Key functions:

· Respond to all calls, emails and common requests for technical 1st level support
· Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat makinguse of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
· Follow defined work instructions and escalation processes for all possible types of incidents
· Track all incidents in our internal incident management system
· Maintain communication with other sites, departments and colleagues which are engaged into the support processes
· Input for FAQ and knowledge data base
· Establish good relationships with colleagues and customers in order to achieve a correct flow of information
· Willingness to work in the office and/or remote according to business needs


Your profile:

· Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
· Experience and know-how: Professional experience in a customer facing position would be an advantage
· Languages: POLISH oral and written communication skills level C1 (minimum) required and English oral and writtencommunication skills level B2 (minimum) required.
· A team player who is 100% service and solutions focused
· Methodical troubleshooting skills required
· Working knowledge of SAP would be an advantage
· Previous experience or affinity with automotive electronics would be an advantage
· Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure


What we offer:

· Contract: Direct permanent direct contract with the Company (30 days of trial period)
· Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.
· Working Days: Monday - Friday
· Working model: Hybrid, following the needs of the Service
· Holidays: 32 paid days of Holidays per natural year (28 calendar days + 4 working days).
· Office Location: Alcobendas

Requisitos
· Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
· Experience and know-how: Professional experience in a customer facing position would be an advantage
· Languages: POLISH oral and written communication skills level C1 (minimum) required and English oral and writtencommunication skills level B2 (minimum) required.
· A team player who is 100% service and solutions focused
· Methodical troubleshooting skills required
· Working knowledge of SAP would be an advantage
· Previous experience or affinity with automotive electronics would be an advantage
· Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure

¿Qué ofrecemos?
· Contract: Direct permanent direct contract with the Company (30 days of trial period)
· Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.
· Working Days: Monday - Friday
· Working model: Hybrid, following the needs of the Service
· Holidays: 32 paid days of Holidays per natural year (28 calendar days + 4 working days).
· Office Location: Alcobendas

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